Basic Info

Nessma Mostafa

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Team Leader at Forasna

Experience Details

Team Leader

Customer Service/Support, Quality

Senior Management (e.g. VP, CEO)

N/A


Company Details

Forasna

Cairo, Egypt

More than 1000 employees

Consumer Services

www.forasna.com

Jan 2016 to present (11 months)
Call Center Agent at BasharSoft

Experience Details

Call Center Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

BasharSoft

Cairo, Egypt

51-100 employees

Computer Software

N/A

May 2015 to Jan 2016 (8 months)
Customer Service at ALX bank ( Trainee)

Experience Details

Customer Service

Customer Service/Support, Administration

Experienced (Non-Manager)

N/A


Company Details

ALX bank ( Trainee)

Cairo, Egypt

101-500 employees

Consumer Services , Banking

N/A

Aug 2014 to Dec 2014 (4 months)
HR at Holo_Soft

Experience Details

HR

Administration, Human Resources

Entry Level

N/A


Company Details

Holo_Soft

Ciaro, Egypt

11-50 employees

Human Resources

N/A

Jan 2013 to Jan 2014 (1 year)
Customer Service at Vodafone

Experience Details

Customer Service

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone

Egypt

501-1000 employees

Consumer Services

N/A

Jun 2011 to Sep 2013 (2 years 3 months)

Achievements


Education

Bachelor of commerce in Accounting

Education Details

Bachelor of commerce

Accounting, Diploma in accounting and auditing , Diploma in Human resource

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2008 - 2014
College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

Cairo University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Cairo University
2013 - 2014
College Diploma in Financial Accounting and Auditing

Education Details

College Diploma

Financial Accounting and Auditing

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2012 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

HELWAN

Egypt

2008

A / Excellent / 85 -100%

N/A

HELWAN
2008

Certifications

Certificate details

Diploma in accounting and auditing – Accounting

Jan 2013

N/A

N/A

N/A

N/A

Training and Courses

HR at YAT
Feb 2015

Training/Course Details

HR

Feb 2015

YAT

N/A

Training/Course Details

Human resources management Diploma

Apr 2014

Leopard egypt

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationArabicBankingBasketballBicycleCall Center AgentComputerComputer SoftwareConsumer ServicesCreativeCustomer ServiceCustomer-orientedDevelopment Of Personal SkillsDiploma In Accounting And AuditingDiploma In Accounting And Auditing AccountingDiploma In Human ResourceEnglishFinancial Accounting And AuditingHRHard WorkerHuman ResourcesHuman Resources (HR)Human Resources ManagementHuman Resources Management DiplomaLeaderMicrosoft OfficeMicrosoft WordOrganizOrganizationOrganizerQuality AssuranceQuality ControlReadingSportsSudokuSupportSwimmingTeachingTeam LeaderTravelWindows Movie MakerWork With TeamZumba

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

organiz

organiz

: Expert

: Extreme - I love it!

:

1-3 years

teaching

teaching

: Expert

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Human Resources (HR)

Human Resources (HR)

: Expert

: Extreme - I love it!

:

1-3 years

Windows Movie Maker

Windows Movie Maker

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

organization

organization

: Expert

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Expert

: Little

:

1-3 years

Team Leader

Team Leader

: Advanced

: Extreme - I love it!

:

Less than 1 year

HR

HR

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Customer-oriented, Creative, Organizer

Online Presence

https://eg.linkedin.com/pub/nessma-m-shded/94/b77/988https://www.facebook.com/nosy25https://twitter.com/NessmaShded

Nessma is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Nessma's full profile and find more great talent and professionals to join your team.