Basic Info

Noran gaber

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Corporate travel Conusltant at Blue Sky travel

Experience Details

Corporate travel Conusltant

Tourism/Travel

Experienced (Non-Manager)

• Handling Corporate customers’ Travel Plans and that includes:
• Making reservations
• Adjusting reservations
• Working on more than one travel system to get the best rates for My customers


Company Details

Blue Sky travel

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Mar 2015 to present (1 year 9 months)
Call center Operation Supervisor at Teleperformance Egypt

Experience Details

Call center Operation Supervisor

Customer Service/Support

Manager

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Aug 2014 to Feb 2015 (6 months)
Experienced customer service agent at Teleperformance Egypt

Experience Details

Experienced customer service agent

Customer Service/Support

Experienced (Non-Manager)

Handling customers calls
handling irate callers
quality check on customers reservations


Company Details

Teleperformance Egypt

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Apr 2010 to Aug 2014 (4 years 4 months)

Achievements


i have managed to achieve Grade A in my Human resources Diploma at the American University in Cairo.

Education

Human resources Diploma in Human Resources

Education Details

Human resources Diploma

Human Resources

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

Strategic Management Recruitment & placement Training & performance Management Compensation & Benefits

N/A

American University in Cairo (AUC)
2011 - 2012
Bachelor's of Art - Italian language in litterature

Education Details

Bachelor's of Art - Italian language

litterature

Ain Shams University, Egypt

B / Very Good / 75 - 85%

Italian literature. English literature. Grammar & linguistics

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

zagazig english language school

Egypt

2005

A / Excellent / 85 -100%

N/A

zagazig english language school
2005

Certifications

Certificate details

3 days project management certificate

Aug 2016

N/A

N/A

N/A

Al Maqarr coworking space

N/A

Certificate details

The Trainer certificate

Dec 2016

N/A

N/A

N/A

ESLSCA Business School

the certificate will start on the 19th of september and it will be completed on the 3rd of december 2016

Training and Courses

Training/Course Details

Italian &English language Courses

Sep 2009

Centro Di cultura Italiana & British Councel In Egypt

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

3 Days Project Management CertificateArabicCall Center Operation SupervisorConsumer ServicesCorporate Travel ConusltantCustomer ServiceCustomer-orientedDestination Of The WorldEnglishExperienced Customer Service AgentHard WorkerHotel BedsHuman ResourcesInitiativeInnovationItalianItalian &English Language CoursesLearning New ThingsLitteratureMicrosoft WordMotivationPresenterProblem SolverReadingRecruitment& TrainingSaber GDS SystemSupportTeleperformance EgyptThe Trainer CertificateTourismTranslationTravelTravel And TourismTravel&tourismTravellingTurico Holidays

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Advanced

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

saber GDS System

saber GDS System

: Advanced

: High

:

3-5 years

Destination of The world

Destination of The world

: Advanced

: Extreme - I love it!

:

Less than 1 year

Turico Holidays

Turico Holidays

: Advanced

: Extreme - I love it!

:

Less than 1 year

Hotel Beds

Hotel Beds

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: High

:

3-5 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

3-5 years

Travel&tourism

Travel&tourism

: Intermediate

: High

:

3-5 years

Translation

Translation

: Beginner

: Extreme - I love it!

:

Less than 1 year

recruitment& Training

recruitment& Training

: Beginner

: Extreme - I love it!

:

Less than 1 year

human resources

human resources

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Hard worker, Presenter, Customer-oriented, Initiative, Problem Solver

Online Presence

www.linkedin.com/profile/view?id=300575324&trk=nav_responsive_tab_profile

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