Basic Info

Noran gaber

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Corporate Travel Consultant at Blue Sky Travel

Experience Details

Corporate Travel Consultant

Tourism/Travel

Experienced (Non-Manager)

1- Handling corporate customers’ Travel Plans and that includes:
2- Making reservations.
3- Adjusting reservations.
4- Arranging business trips for Top VIP Customers.


Company Details

Blue Sky Travel

Cairo, Egypt

More than 1000 employees

Travel and Tourism

N/A

Mar 2015 to present (2 years 9 months)
Part Time English Instructor at Not Courses at Not Courses

Experience Details

Part Time English Instructor at Not Courses

Education/Teaching

Entry Level

Teaching English Language To beginners


Company Details

Not Courses

Cairo, Egypt

101-500 employees

Education

N/A

Apr 2017 to present (8 months)
English Language instructor at Al shrouk Academy

Experience Details

English Language instructor

Training/Instructor, Education/Teaching

Experienced (Non-Manager)

1- Giving English classes to The Academy Students.
2- Exams Correction and proctoring .
3-Developing and monitoring students's progress.


Company Details

Al shrouk Academy

Cairo, Egypt

More than 1000 employees

Education

http://sha.edu.eg/

Sep 2017 to present (3 months)
Call center supervisor at Teleperformance Egypt

Experience Details

Call center supervisor

Customer Service/Support

Manager

•supervises operation daily work
•coaching and monitoring and motivating team members
•building solid customer service team that exceeds Goals and expectations
•ensuring that all team members are meeting all operational KPI'S


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.teleperformance.com

Aug 2014 to Feb 2015 (6 months)
Call Center Agent line 2 support at Teleperformance Egypt

Experience Details

Call Center Agent line 2 support

Customer Service/Support

Experienced (Non-Manager)

• Managing the reservation of the customers via GDS “Saber system”
• Supporting Tier1 agents through receiving escalations and consultations
• Making reservations (hotels and airlines).
• Adjusting customer's bookings (canceling ,postponing )
• Working on saber ( GDS reservation system)
• Conducting Quality Check process on Files Made By Tier 1Agents


Company Details

Teleperformance Egypt

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jun 2011 to Aug 2014 (3 years 2 months)
Call center agent at Expedia Canada project at Teleperformance

Experience Details

Call center agent

Customer Service/Support

Entry Level

• Managing the reservation of the customers via GDS “Saber system”
• Making reservations (hotels and airlines).
• Adjusting customer's bookings (canceling ,postponing )
• Working on saber ( GDS reservation system)


Company Details

Expedia Canada project at Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2010 to Jun 2011 (1 year 3 months)

Education

Diploma in Human Resources in Human Resources

Education Details

Diploma in Human Resources

Human Resources

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

Strategic Management Recruitment & placement Training &performance Management compensation & benefits

N/A

American University in Cairo (AUC)
2011 - 2012
BA of languages in Language & litterature

Education Details

BA of languages

Language & litterature

faculty of Al Alsun, Egypt

B / Very Good / 75 - 85%

Italian& English Linguistics Italian & English Literature Italian & English Translation

N/A

faculty of Al Alsun
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

zagazig english language school

Egypt

2005

A / Excellent / 85 -100%

N/A

zagazig english language school
2005

Certifications

Certificate details

The Trainer Certificate

Dec 2016

N/A

N/A

N/A

ESLSCA Business School


Training and Courses

Training/Course Details

Call Center scholarship

Jan 2010

YAT

N/A

Training/Course Details

English & Italian language courses

Jul 2009

British Counsel& Centro di cultura Italiana

I joined more than one course in English and Italian language

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCall Center AgentCall Center Agent Line 2 SupportCall Center ScholarshipCall Center SupervisorConsumer ServicesCorporate Travel ConsultantCustomer ServiceCustomer-orientedEducationEnglishEnglish & Italian Language CoursesEnglish Language InstructorExpedia Canada Project At TeleperformanceHard WorkerHuman ResourcesItalianLanguage & LitteratureLitteraturePart Time English Instructor At Not CoursesPersistentReadingSaber GDS SystemSocialSupportTeam PlayerTelecommunicationsTeleperformance EgyptThe Trainer CertificateTourismTranslationTravelTravel & TourismTravel And TourismTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Saber GDS System

Saber GDS System

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

travel & tourism

travel & tourism

: Intermediate

: High

:

3-5 years

Customer service

Customer service

: Intermediate

: Medium

:

3-5 years

translation

translation

: Intermediate

: Extreme - I love it!

:

Less than 1 year

human resources

human resources

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Persistent, Social, Team Player

Online Presence

www.linkedin.com/profile/view?id=300575324&trk=nav_responsive_tab_profile

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