Basic Info

Nora El Sherif

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Manager operations at HSBC

Experience Details

Manager operations

Banking

Manager

Managing a team of investigators completing tasks related to risk mitigation as a first line of defense to protect the organisation from being used in money laundering purposes.


Company Details

HSBC

Giza, Egypt

More than 1000 employees

Banking

N/A

Dec 2016 to present (1 year)
Team Leader at Dial an Exchange

Experience Details

Team Leader

Operations/Management

Experienced (Non-Manager)

Preparing a team capable to provide a customer service of Quality to time share owners and capable to provide travel plans and alternatives for vacations exchange worldwide - having eyes on achieving their sales targets and capable to help developing the company by developing the team members


Company Details

Dial an Exchange

Cairo, Egypt

101-500 employees

Travel and Tourism

Www.daelive.com

Feb 2016 to Dec 2016 (10 months)
Acting as training lead at Stream a company of Convergys

Experience Details

Acting as training lead

Operations/Management

Entry Level

N/A


Company Details

Stream a company of Convergys (multinational)

Giza, Egypt

More than 1000 employees

Airlines/Aviation, Hospitality/Hotels

www.expedia.fr

Aug 2015 to Feb 2016 (6 months)
team manager at Stream a company of Convergys

Experience Details

team manager

Operations/Management

Entry Level

leading a team of 15 agents providing customer service, for a travel agency customers worldwide,
daily follow up, reporting and coaching for the agents
action plans to improve performance ,
work in cooperation with the other departments under the direction of the site director to meet the targets and goals requested by our client


Company Details

Stream a company of Convergys (multinational)

Giza, Egypt

501-1000 employees

Airlines/Aviation

www.expedia.fr

Aug 2014 to Aug 2015 (1 year)
QA coach at Stream Global Services

Experience Details

QA coach

Customer Service/Support, Education/Teaching, Human Resources

Student

Through my work as QA coach, i deal with agents in company, meetings with managers , conference calls with site directors
i can evalauate the level of agents working in the company, deliver feedback to the different departements of the company, making plans to help poor skills agent make progress, following up those agents, giving training sessions.


Company Details

Stream Global Services (multinational)

Giza, Egypt

N/A

Airlines/Aviation, Hospitality/Hotels

stream.com

Mar 2013 to Aug 2014 (1 year 5 months)
CSR at Stream Global Services

Experience Details

CSR

Customer Service/Support

Student

Support services for expedia.fr travel agency.
communication skills, team worker.
working on advanced airline companies systems:" World Span & Amadeus "


Company Details

Stream Global Services (multinational)

Giza, Egypt

N/A

Airlines/Aviation, Hospitality/Hotels

stream.com

Jan 2012 to Mar 2013 (1 year 2 months)
CSR at Xceed conact center

Experience Details

CSR

Customer Service/Support

Student

to support X-Box gamers.
Job requires communication skills, presentation skills, team work, helpful


Company Details

Xceed conact center

Giza, Egypt

More then 1000 employees

Information Technology Services, Internet/E-commerce, Computer Games

N/A

Oct 2011 to Jan 2012 (3 months)
Succes skill program at Ain Shams University Student Union (student activity)

Experience Details

Succes skill program

Human Resources

Student

communication, presentation, negotiation, motivation, handling difficult people, c.v. writing.


Company Details

Ain Shams University Student Union (student activity)

Cairo, Egypt

N/A

Jul 2009 to Aug 2009 (1 month)

Education

Bachelor's Degree in Faculty of Sciences, Chemistry departement

Education Details

Bachelor's Degree

Faculty of Sciences, Chemistry departement

Ain Shams University, Egypt

B / Very Good / 75 - 85%

chemistry (major) organic chemistry inorganic chemistry Physical chemistry

N/A

Ain Shams University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Notre Dame de la Delivrande

Egypt

2007

A / Excellent / 85 -100%

N/A

Notre Dame de la Delivrande
2007

Training and Courses

Training/Course Details

human resourse

Sep 2009

ain shams university

N/A

Training/Course Details

Amadeus

Jan 2012

Expedia Inc, Stream Cairo

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

Acting As Training LeadAdaptiveAirlinesAmadeusArabicAviationBankingCSRCommunicatorComputer GamesCustomer ServiceDetails-orientedE-commerceEgyptian Institute For Petroleum And ResearchEnglishFaculty Of Sciences, Chemistry DepartementFlexibleFrenchHard WorkerHospitalityHotelsHuman ResourcesHuman Resources Analyst (HR Analyst)Human ResourseInformation Technology ServicesInternetLeaderLeading By ExampleManagementManager OperationsMicrosoft ExcelMicrosoft OfficeNuclear Energy InstituteQA CoachReadingSanofi AventisShellSportStream A Company Of ConvergysStream Global ServicesSucces Skill ProgramSupportSurfing The NetTeam LeaderTeam ManagerTime ManagementTravel And Tourism

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

surfing the net

surfing the net

: Intermediate

: Medium

:

Less than 1 year

microsoft office

microsoft office

: Beginner

: High

:

1-3 years

Fields of Expertise

time management

time management

: Expert

: High

:

3-5 years

Leading by example

Leading by example

: Expert

: High

:

3-5 years

shell

shell

: Beginner

: Medium

:

Less than 1 year

Egyptian institute for Petroleum and Research

Egyptian institute for Petroleum and Research

: Beginner

: Medium

:

Less than 1 year

Sanofi Aventis

Sanofi Aventis

: Beginner

: High

:

Less than 1 year

Nuclear Energy Institute

Nuclear Energy Institute

: Little knowledge

: High

:

Less than 1 year

Key Skills

Leader, Communicator, Hard worker, Flexible / Adaptive, Details-oriented

Online Presence

http://www.facebook.com/profile.php?id=100002612287280

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