Noman Aziz

IT Support Specialist

• Job Details:Provided technical support to technical users, educated employees or clients on proper system usage, security protocols, and troubleshooting to end-users, resolving hardware and software issues efficiently. Installed, configured, and maintained IT systems and network infrastructure. Diagnosed and troubleshot system errors, improving efficiency and minimizing downtime. Assisted in IT security measures to protect sensitive data and prevent cyber threats. Documented technical solutions and provided training to non-technical staff. Assisted in maintaining and troubleshooting network connections, including Wi-Fi and VPNs. Implemented and enforced cybersecurity measures like antivirus software, firewalls, and password policies.

Operations Manager

• Job Details:Managed daily hotel operations, ensuring smooth workflow across departments. Implemented IT solutions to streamline operational processes and improve efficiency. Provided training and support for staff in using digital tools and management software. Oversaw inventory, budgeting, and customer service to enhance overall guest experience. Ensured smooth functioning of all hotel departments, including front desk, housekeeping, food & beverage, and maintenance. Negotiated with suppliers and oversaw inventory for hotel operations. Maintained high standards in cleanliness, food service, safety, and overall hotel operations. Analyzed reports, guest feedback, and financial data to improve operations. Handled emergencies, guest complaints, and unexpected operational challenges efficiently.