Basic Info

Noha Gamal

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Proactive Customer Care. at Blue Marketing Solution

Experience Details

Proactive Customer Care.

Customer Service/Support

Experienced (Non-Manager)

1. Selling properties of our customers to other customers in need for a property in the same area.
2. Writing reports about each Surveys and make analysis for it.
3. Writing different news about any new real estate, new projects which built all over the country and currency rates.
4. Responsible for the Training of new employees for the department.
5. Customer Care.


Company Details

Blue Marketing Solution

Cairo, Egypt

N/A

Real Estate/Property Management

N/A

Jun 2016 to Jul 2017 (1 year 1 month)
RDMaintenance at Raya Contact Center

Experience Details

RDMaintenance

Customer Service/Support

Experienced (Non-Manager)

1. Responsible for telling customers all information and conditions of all there appliances in the insurance branch.
2. Responsible to close all tickets opened for any customer.



Company Details

Raya Contact Center

Cairo, Egypt

N/A

Consumer Services

N/A

Dec 2014 to Jun 2015 (6 months)
Data Validation at Teleperformance-Vodafone

Experience Details

Data Validation

Customer Service/Support

Experienced (Non-Manager)

At the first I used to apply as In Bound Team
(Responsible for Calling Mobinil customer's to change their mobile network to Vodafone Network with the same number and give them a unique offers from Vodafone ) .
Then transferred to Data Validation Team (Responsible for Validate the new line for any new customers and deal with dealers to entering all customer's data to activate their new line ).


Company Details

Teleperformance-Vodafone

Cairo, Egypt

N/A

Telecommunications

N/A

Jan 2012 to Nov 2014 (2 years 10 months)
Technical Support at Xceed-TEData

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

1. Answering all Customers Inquiries and directed them to right department .
2. Solving all Customer's technical issue that they have with their router or Internet.
3. Telling customers the right connections for their network , routers and cables .


Company Details

Xceed-TEData (multinational)

Cairo, Egypt

N/A

Consumer Services , Telecommunications

N/A

Jun 2011 to Oct 2011 (4 months)

Education

IT in Information System Technology

Education Details

IT

Information System Technology

Institute for Management and Computer Science, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Institute for Management and Computer Science
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL- Salam College School- Language School.

Egypt

2007

B / Very Good / 75 - 85%

N/A

EL- Salam College School- Language School.
2007

Certifications

ICDL
Nov 2010

Certificate details

ICDL

Nov 2010

N/A

N/A

N/A

N/A

CCNA
Apr 2011

Certificate details

CCNA

Apr 2011

N/A

N/A

N/A

Jelecom

Semester 1
(14/4/2011--18/5/2011)-Excellent.
Semester 2
(18/5/2011--16/6/2011)-Very Good.

Certificate details

Oracle 10g Developer

Feb 2014

N/A

N/A

N/A

Next Academy.


(15/02/2014 --23/06/2014).

Training and Courses

Training/Course Details

simulation model

Apr 2010

SadaT Academy

Participate in the simulation model of the extraordinary general assembly of the commercial bank 2010.

Training/Course Details

How to be a Super Visor

Feb 2014

Teleperformance Contact center

N/A

Training/Course Details

Time Management

Feb 2014

Teleperformance Contact center

N/A

Training/Course Details

Stress Management

Feb 2014

Teleperformance Contact center

N/A

Training/Course Details

English Conversation

Aug 2015

British Council

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationArabicCCNAConsumer ServicesCreativeCustomer ServiceData ValidationDatabase DeveloperEnglishEnglish ConversationFlexibleHard WorkerHow To Be A Super VisorICDLInformation System TechnologyOracle 10g DeveloperProactive Customer Care.Property ManagementRDMaintenanceReal EstateSimulation ModelStress ManagementSupportSupportiveTeam PlayerTechnical SupportTelecommunicationsTime ManagementXceed-TEData

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CCNA

CCNA

: Intermediate

: High

:

Less than 1 year

database developer

database developer

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

customer Service

customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

technical support

technical support

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Flexible / Adaptive, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/noha-gamal-72a7224a/

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