Basic Info

Noha El Rayes

6 years

Giza Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Office Manager at Alahram for Administrative & Marketing Services

Experience Details

Office Manager

Administration

Manager

N/A


Company Details

Alahram for Administrative & Marketing Services

Nasr City - Cairo, Egypt

11-50 employees

Medical Devices and Supplies

N/A

Jan 2017 to present (6 months)
Human Resources Executive at Pandora Contact Center, LLC

Experience Details

Human Resources Executive

Human Resources

Experienced (Non-Manager)

• I was tasked for creating a full HR Structure for a startup business solutions firm located in Florida, USA with a headcount of a 10-20 employee’s.
• Created the firm’s Code of Ethics & Business Conduct handbook; This manual is a guide on how the employees work together living their values in compliance to the company policies and relevant laws that govern doing business in a legal and ethical manner.
• Created an attendance system for the purpose of monitoring and tracking employees’ working hours, and adherence system to monitor employees’ productivity.
• Created and maintained an up to date database for all employees’ information.
• Created the payroll structure that includes and not limited to the payment method, salary scale, calculating leaves, calculating bonuses and deductions, created payroll sheet, created the payroll slips and receipts.
• Prepared daily and weekly reports and conducting remote meetings with employees.
• Handling their queries and/or complaints. Authorized to conduct any investigations regarding grievances.


Company Details

Pandora Contact Center, LLC

Miami, FL, United States

11-50 employees

Business Services - Other

N/A

Jun 2015 to May 2017 (1 year 11 months)
Operation Processing Representative at Centro Global Solutions

Experience Details

Operation Processing Representative

Marketing/PR/Advertising , Customer Service/Support, Medical/Healthcare

Experienced (Non-Manager)

N/A


Company Details

Centro Global Solutions

Cairo, Egypt

101-500 employees

Pharmaceuticals , Consumer Services , Healthcare and Medical Services

N/A

Sep 2014 to Apr 2015 (7 months)
Compensation and Benefits Coordinator at The British University in Egypt

Experience Details

Compensation and Benefits Coordinator

Human Resources

Entry Level

Issuing HR Letters for the employees - Maintain an up-to-date database for employees - Responsible for medical claims - HR Coordinator between the foreign staff and HR Dept. - Helps the payroll specialist in entering data for the payroll process - helps in Governmental Reports asked from the university.


Company Details

The British University in Egypt

El Shorouq, Egypt

More then 1000 employees

Education

www.bue.edu.eg

Feb 2013 to Jul 2014 (1 year 5 months)
Travel Consultant at Teleperformance Egypt

Experience Details

Travel Consultant

Customer Service/Support

Entry Level

Helping customers over the phone creating, Editing or cancelling travel bookings. Coordinating with Airlines, Hotels and car rental companies worldwide.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

101-500 employees

Airlines/Aviation, Hospitality/Hotels, Travel and Tourism

N/A

Jul 2012 to Jan 2013 (6 months)
Technical Support Advisor at Vodafone UK

Experience Details

Technical Support Advisor

Customer Service/Support

Entry Level

Technical Support Agent.
Extra Tasks:
1. Delegate act as supervisor when manager is out of office.
2. Responsible for presenting new information coming from the head office in UK.


Company Details

Vodafone UK (multinational)

6th of October, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com

Nov 2010 to May 2012 (1 year 6 months)

Education

Managment in Business Administration and Management

Education Details

Managment

Business Administration and Management, General

University of the District of Columbia, Egypt

B / Very Good / 75 - 85%

Human resources, Accounting, Small businesses management, Marketing, public relations, statistics, financial management.

Attended in Modern Academy in Maadi

University of the District of Columbia
2006 - 2010
This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAirlinesAviationBusiness Administration And ManagementBusiness Services - OtherCompensation And Benefits CoordinatorConsumer ServicesCustomer ServiceCustomer-orientedDetails-orientedEducationEnglishFlexibleGeneralHTMLHandles StressHealthcare And Medical ServicesHospitalityHotelsHuman ResourcesHuman Resources ExecutiveMarketingMedicalMedical Devices And SuppliesMicrosoft OfficeOffice ManagerOperation Processing RepresentativePharmaceuticalsProblem SolverResearchSupportTechnical Support AdvisorTelecommunicationsTeleperformance EgyptTravel And TourismTravel ConsultantVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Research

Research

: Expert

: Extreme - I love it!

:

3-5 years

HTML

HTML

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Travel and Tourism

Travel and Tourism

: Advanced

: Extreme - I love it!

:

Less than 1 year

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Customer-oriented, Problem Solver, Flexible / Adaptive, Details-oriented, Handles Stress

Online Presence

eg.linkedin.com/pub/noha-el-rayes/5b/8aa/707/

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