Basic Info

Noha Abd Al-Latif

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Accountant at My Family Business

Experience Details

Accountant

Accounting/Finance

Entry Level

N/A


Company Details

My Family Business

luxor, Egypt

51-100 employees

Packaging and Containers

N/A

Jan 2011 to present (5 years 11 months)
Customer Care Representative at Etisalat Misr

Experience Details

Customer Care Representative

Administration, Customer Service/Support

Experienced (Non-Manager)

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.eg

Jan 2016 to present (11 months)
Data entry at Skills IT

Experience Details

Data entry

Administration

Entry Level

N/A


Company Details

Skills IT

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Jan 2015 to May 2015 (4 months)

Education

Faculty of Commerce and Business Administration in Accounting

Education Details

Faculty of Commerce and Business Administration

Accounting, adminstraion

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
2011 - 2015

Training and Courses

Training/Course Details

english

Jan 2016

Berlitz

N/A

ICDL at Yat
May 2014

Training/Course Details

ICDL

May 2014

Yat

N/A

Training/Course Details

Digital Marketing

Nov 2015

Fekra Center

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAdministrationAdminstraionCreativeCustomer Care RepresentativeCustomer ServiceData EntryDigital MarketingDrawingEnglishEnvironmental AwarenessEtisalat MisrFinanceFrenchHard WorkerHistorical BooksICDLInformation Technology ServicesInsuranceOrganizerPackaging And ContainersSocialSupportSupportiveTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Key Skills

Hard worker, Creative, Organizer, Social, Supportive

Like Noha`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Noha's full profile and find more great talent and professionals to join your team.