NOHA MOHAMED HASSAN

Concentrix

• Senior Team ManagerFull Time

  Jul 2024 - Present -11 months

  • Job Details:• Lead operations and coach team leaders, ensuring performance metrics are consistently achieved. • Develop and implement action plans for performance improvement, addressing issues proactively. • Ensure service delivery meets contractual KPIs and financial expectations. • Communicate expectations clearly to employees, providing timely updates and changes. • Manage team metrics and retention goals, collaborating with site leadership to reduce attrition. • Stay current on internal work processes, policies, and procedures, attending required manager development training. • Collaborate on training, quality, and talent acquisition plans. • Complete shift-wide projects aimed at increasing productivity, quality, or other KPIs. • Promote company values through behavior and attitude, advocating for team members. • Oversee operational and financial aspects, driving efficiency and cost-effectiveness. • Develop and manage budgets, implementing strategic initiatives to improve financial performance.
• Sales team leaderFull Time

  Jun 2023 - Jun 2024 -1 yr

  Egypt , Cairo

  • Job Details: Experience in managing and leading a team of pre-sales professionals.  Ability to coach and mentor team members to achieve their full potential.  Track record of achieving and exceeding sales performance targets.  Experience in developing and implementing sales strategies to drive revenue growth.  Ability to analyze sales data and performance metrics to identify areas for improvement.  Communication and presentation skills with Concentrix clients.  Strong leadership skills and ability to motivate and inspire team members.
• Pre-Sales Advocate coachFull Time

  Aug 2022 - Jun 2023 -10 months

  Egypt , Cairo

  • Job Details:Improve sales performance through coaching, motivation, and accountability. Coach direct reports on their performance on a regular basis to ensure sales performance metrics are achieved.  Analyzing data, to have a clear visibility and coach accordingly.  Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.  Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).  Communicate expectations to employees and provide timely updates.  Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Pre-sales AdvocateFull Time

  Jan 2021 - Aug 2022 -1 yr, 7 months

  Egypt , Cairo

  • Job Details: Identify leads.  Responding to calls, chats and e-mails from customers.  Excellent communication and presentation skills.  Interpersonal skills and ability to influence cross-functional teams without formal authority.  Successful pre-sales records and examples of cognitive solutions signed off and implemented.  Ability to interact with C-Suite level Professionals.  Keep a high level of knowledge about existing products and services as well as new products.  Follow up on customer orders as necessary.  Anticipate the needs of clients and address them accordingly.