NISHITA MOOLYA

Deputy Manager Retail Liability & Demat Desk

• Job Details:Analyzing and resolving customer queries. Analyze email performance metrics and implement improvements to enhance customer satisfaction. Ensure timely and accurate response to customer inquiries and complaints via email. Collaborate with cross-functional teams to resolve complex customer issues. Maintain and update email templates and standardized responses for efficiency and consistency.

Assistant Manager Retail Asset Desk

• Job Details:Provided pan-India email support to customers, addressing concerns and grievances related to loan against security (LAS) department. Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely and effective solutions. Monitored and optimized disbursement networks through branch and virtual channels, ensuring efficient operations. Spearheaded process development for a digital platform to enhance LAS disbursement, driving business growth and customer satisfaction. Maintained a healthy portfolio by closely monitoring and mitigating risks, ensuring asset quality and minimizing losses.

Relationship Manager Retail Banking

• Job Details:Spearheaded client relationship management, driving business growth through strategic partnerships and tailored solutions. Provided exceptional service to high-value clients, addressing their banking needs and identifying cross-selling opportunities.