Basic Info

Nishant Verma

5 years

Delhi, India

Bachelor's Degree

Manager

Work Experience

Project Manager at Progressive

Experience Details

Project Manager

IT/Software Development

Manager

Handle Project Management and service delivery tasks.


Company Details

Progressive

Delhi, India

More than 1000 employees

Information Technology Services

N/A

Aug 2017 to present (4 months)
Site Incharge at Wipro Ltd.

Experience Details

Site Incharge

IT/Software Development

Manager

 Handle Operations Governance, Service delivery, Project management and Stakeholders Management: Manage overall relationship between client and Wipro.
 Service Assurance: Owning the Service Management, Business As-Usual & Service Transition.
 Responsible for Service Delivery at client site under thru ITIL framework.
 Managing performance in line with KPI defined in SOW with customer(s); responsible for Transactional and Perceptional Satisfaction; CSAT.
 Process Owned –Incident Management, Major Incident Management / Situation Management, Problem Management, Change Management , Asset Management [Software Asset Management and Hardware Asset Management], Service Desk, Stakeholders, vendor and escalation management, Resource Management, People management, Project management, Disaster recovery, Continue service Improvement and People Management.
 Responsible for identifying new opportunity for business farming and enhancement of engagement.
 People Management: Employee engagement, attrition control and employee retention, skill enhancement, job rotation, performance appraisal, productivity drive in line with cost benefit analysis.
 Productivity enhancement by service improvement, process maturity and automation.
 Service Land Scape – Projects, Infrastructure services like Remote Support, VIP Support / Premier IT Support, End User Support, Asset Management, Audio & Video, printer support, Telepresence, 24 x 7 Service Desk ,Data Center Support – Network / Server / Voice, Information Security.
 Creating project plan, delegate the work to appropriate teams, monitor the project progress & ensure proper controls are in place.
 Ensure Project startup, Initiation, Delivery and closer of the project are smooth as per agreed cost/ scope/ time/ quality.
 Understand and maintain customer expectations. Ensure project deliverables accordingly.


Company Details

Wipro Ltd. (multinational)

India

More than 1000 employees

Information Technology Services

http://www.wipro.com

Dec 2012 to May 2017 (4 years 5 months)

Education

bachelors in technology in Electronics & Telecommunications

Education Details

bachelors in technology

Electronics & Telecommunications

Rajasthan Technical University, India

C / Good / 65 - 75%

Electronics & Telecommunications

N/A

Rajasthan Technical University
2009 - 2012
Technical Diploma in electronics & Telecommunications

Education Details

Technical Diploma

electronics & Telecommunications

Govt. Polytechnic college, Ajmer, Rajasthan, India

Not specified

Electronics & Telecommunications

N/A

Govt. Polytechnic college, Ajmer, Rajasthan
2005 - 2009

Certifications

Certificate details

ITIL® Foundation Certificate in IT Service Management

Aug 2016

N/A

N/A

N/A

axelos - global best practice

N/A

Certificate details

PRINCE2 Certification in Project Management

Nov 2016

N/A

N/A

N/A

axelos - global best practice

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveBe A Part Of Talented TeamChange ManagementCustomer SatisfactionCustomer-orientedDisaster RecoveryElectronics & TelecommunicationsEnglishFlexibleHard WorkerHindiITIT OperationsIT Service Desk ManagementITIL Foundation Certificate In IT Service ManagementIncident ManagementInformation Technology ServicesInitiativeLeaderMIS ReportingMS OutlookMS Power PointMS ProjectMs WordPRINCE2 Certification In Project ManagementPeople ManagementPlaying Indoor Games. Strategic GamesProject ManagementProject ManagerReadingRemedy ToolService DeliveryService ImprovementSite InchargeSoftware DevelopmentStakeholder ManagementStudyTeam ManagementWipro Ltd.

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Outlook

MS Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Ms Word

Ms Word

: Advanced

: Extreme - I love it!

:

3-5 years

MS Power Point

MS Power Point

: Advanced

: Extreme - I love it!

:

3-5 years

Remedy Tool

Remedy Tool

: Advanced

: Extreme - I love it!

:

3-5 years

MS Project

MS Project

: Beginner

: Extreme - I love it!

:

3-5 years

Fields of Expertise

IT Service Desk Management

IT Service Desk Management

: Expert

: Extreme - I love it!

:

3-5 years

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

3-5 years

Team Management

Team Management

: Expert

: Extreme - I love it!

:

3-5 years

People Management

People Management

: Expert

: Extreme - I love it!

:

3-5 years

Incident Management

Incident Management

: Expert

: Extreme - I love it!

:

3-5 years

Service Delivery

Service Delivery

: Advanced

: Extreme - I love it!

:

3-5 years

Service Improvement

Service Improvement

: Advanced

: Extreme - I love it!

:

3-5 years

Stakeholder Management

Stakeholder Management

: Advanced

: Extreme - I love it!

:

3-5 years

IT Operations

IT Operations

: Intermediate

: Extreme - I love it!

:

3-5 years

MIS Reporting

MIS Reporting

: Intermediate

: Extreme - I love it!

:

3-5 years

Change Management

Change Management

: Intermediate

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Beginner

: Extreme - I love it!

:

3-5 years

Disaster Recovery

Disaster Recovery

: Little knowledge

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Customer-oriented, Initiative, Flexible / Adaptive

Like Nishant`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Nishant's full profile and find more great talent and professionals to join your team.