Nishad Ali

Senior Service Advisor | Workshop Controller

• Job Details:Manage technician efficiency and utilization to maximize productivity and meet workshop performance targets. Foster strong customer relationships, ensuring high levels of satisfaction and promoting repeat and referral business. Support management in implementing and maintaining effective service processes to optimize operational workflow and customer experience. Oversee the procurement of workshop equipment, tools, and materials essential for operations. Source and negotiate with suppliers to secure competitive pricing and ensure timely delivery of quality products. Maintain accurate records of procurement activities, including purchase orders, invoices, and delivery confirmations. Coordinate job allocations and monitor progress to ensure timely completion of work orders. Conduct regular reviews of workshop performance metrics and initiate corrective actions as needed. Collaborate with service advisors and other departments to ensure seamless communication and service delivery. Ensure compliance with health, safety, and environmental regulations within the workshop. Identify opportunities for continuous improvement in workflow, productivity, and cost-efficiency. Train and mentor junior staff, promoting a culture of teamwork and professional growth.

Service Advisor

• Job Details:Greet customers and assess their concerns to provide appropriate solutions. Advise customers on warranty protections, potential cost savings, and repair options. Coordinate with mechanics to discuss necessary repairs and alternative solutions. Manage the dealership's workflow and schedule, ensuring timely service delivery. Maintain positive customer relationships to ensure repeat business. Liaise with service technicians about parts ordering and availability. Monitor department performance using reports to improve service quality. Conduct quality checks on completed jobs for thoroughness and customer satisfaction.

Area Head

• Job Details:Monitor product performance and develop preventative maintenance measures. Maintain daily communication with dealers and customers for issue resolution. Utilize the escalation process for customer service delivery issues. Provide technical support for products through dealers and conduct inspections training & updating service advisor team in dealership inspects and reviews findings, reporting to the HO.