Basic Info

Nia rahmayanti karyana

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Administration staff at Mistubishi power system indonesia

Experience Details

Administration staff

Administration

Experienced (Non-Manager)

Working as part of a team and supporting the office manager. Helping with the smooth running of the office by screening incoming calls, managing the post and email, greeting visitors and other general administrative and secretarial duties.


Company Details

Mistubishi power system indonesia (multinational)

Jakarta, Indonesia

51-100 employees

Construction - Industrial Facilities and Infrastructure

N/A

Mar 2009 to Jul 2010 (1 year 4 months)
Call center agent at PT Telkom Indonesia

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs.


Company Details

PT Telkom Indonesia

Jakarta, Indonesia

101-500 employees

Telecommunications

N/A

Mar 2008 to Feb 2009 (11 months)

Achievements


i have achievements while i was working as call center at the telecommunication company, they choose me to be multitasking agent. multitasking agent handling not only one department but three (internet connection, land line and information), it mean i can get phone call rate over 100 customer in a day with different information and knowledge

Education

Bachelor's Degree in english literature

Education Details

Bachelor's Degree

english literature

universitas negeri jakarta, Indonesia

A / Excellent / 85 -100%

N/A

N/A

universitas negeri jakarta
2003 - 2008
High School - Other

High School Details

Other

SMUN 1 BE

Indonesia

2003

A / Excellent / 85 -100%

N/A

SMUN 1 BE
2003
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdministration StaffArabicBooksCall CenterCall Center AgentConstruction - Industrial Facilities And InfrastructureCustomer ServiceEnglishEnglish LiteratureFoodInternetMicrosoft OfficeMistubishi Power System IndonesiaSportsSupportTechnologiesTelecommunicationsTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Internet

Internet

: Intermediate

: High

:

3-5 years

Fields of Expertise

administration

administration

: Advanced

: High

:

1-3 years

call center

call center

: Advanced

: High

:

1-3 years

Online Presence

https://www.linkedin.com/in/nia-rahmayanti-20a849117?trk=hp-identity-namehttps://www.facebook.com/rayaTheBest

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