Basic Info

Neveen Mosaad

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior business assurance at Egyptian Life Takaful

Experience Details

Senior business assurance

Quality

Experienced (Non-Manager)

 Handles clerical duties for a sales team.
 Provide efficient and effective support to the business by ensuring the compliance to all the process and service level agreement which will significantly reflects on the sales channels productivity.
 Handling sales commission.
 Provide excellent and timely support to the sales channels to maximize their productivity.
 Processing new sales leads.
 Compliance with legal requirements, industry regulations, internal policies and professional codes.
 Monitoring and maintain customer accounts.
 Providing data and reports to help sales team.
 Keeping track of sales targets.
 Providing a valuable link between salespersons and their clients.
 In some instances, handle some light archiving responsibilities,
or even make a sales call themselves.
 Reporting to Supervisor.


Company Details

Egyptian Life Takaful (multinational)

Cairo, Egypt

101-500 employees

Insurance

N/A

May 2013 to Aug 2016 (3 years 3 months)
Customer service at Linkdotnet

Experience Details

Customer service

Customer Service/Support

Entry Level

 Handling all customer requests ( change speed , switching ADSL services to other places , compensations, following up on problems, handling technical issues, domains , hosting, suspensions, etc.. ).
 Reporting to seniors.
 Assigning technical and financial issues through CRM.
 Following up on retaining cancelled customers.
 Handling all area new & old subscriptions issues.
 Respond to all clients complains and inquiries.
 Achieve the sales target assigned per quarter.
 Reports directly to the CSO manager.
 Reporting service performance & customer’s surveys.
 Acting as a senior.
 In Addition to:
 Following up with customers by phone.
 Working on CRM application (customer relation manger).
 Working on GP application (Great Plains).
 Filling all the office documents & reporting to seniors & filling
company.


Company Details

Linkdotnet

Cairo, Egypt

101-500 employees

Internet/E-commerce

N/A

Jun 2010 to Apr 2013 (2 years 10 months)

Education

Bachelor's Degree in education

Education Details

Bachelor's Degree

education

Sohag University, Egypt

C / Good / 65 - 75%

N/A

N/A

Sohag University
2004 - 2007

Training and Courses

Training/Course Details

Customer Service Skills

Dec 2011

internal

N/A

Training/Course Details

Communication Skills

Aug 2012

Linkdotnet

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness-orientedCRMCommunication SkillsCustomer ServiceCustomer Service SkillsE-commerceEducationEgyptian Life TakafulEnglishHard WorkerInsuranceInternetMicrosoft OfficeNegotiatorOrganizerProblem SolverQuality AssuranceQuality ControlSenior Business AssuranceSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

insurance

insurance

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Hard worker, Negotiator, Organizer, Problem Solver

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