Tamer Abdelmoez

IT System AdministratorFull Time

• Job Details:• Managing and Administrating Cisco Routers and Switches. • Administrating Fortinet Firewall • Providing technical support over the phone to all IT users • Updating and monitoring IT user accounts. • Maintenance & management of the Critical Windows based Server Environment. • Maintaining up to date Antivirus levels on all machines company wide. • Working on Active Directory accounts • Installing and Administrating Domain servers (2003 – 2008 - 2012), ISA servers (2004 – 2006 – Forfront), DHCP, DNS, Print Server, WSUS, VMs, FTP, File Server. • Installing and Administrating Microsoft Windows XP, 7, 8.x & 10 • IT Asset Management (Collecting and Managing All HW/SW d a t a ). • Installing printers (standalone – network) • Providing maintenance support and break-fix solutions. • Liaising & meeting with external suppliers of IT services. • Troubleshooting technical problems and implementing solutions. • Purchasing of IT Equipment and software in line within agreed budgets. • Supporting a multi-site IT infrastructure of at least 100 employees. • Responsible for the fast and accurate troubleshooting of reported faults. • Providing technical support via helpdesk systems for a wide range of internal & external applications. • RMS (resident management system) operator.

IT Desktop SupportFull Time

• Job Details: Providing technical support over the phone to all IT users  Updating and monitoring IT user accounts.  Maintenance & management of the critical windows based server environment.  Maintaining up to date Antivirus levels on all machines company wide.  Working on Active Directory accounts  Installing and Administrating Domain servers (2003 – 2008), ISA servers (2004 –2006 – Forfront), DHCP, DNS, Print Server, WSUS, VMs, FTP, File Server.  Installing and Administrating Microsoft Windows XP, 7& 8.x  Managing Fortinet Firewall  IT Asset Management (Collecting and Managing All HW/SW data).  Installing printers (standalone – network)  Providing maintenance support and break-fix solutions.  Liaising & meeting with external suppliers of IT services.  Troubleshooting technical problems and implementing solutions.  Purchasing of IT Equipment and software in line within agreed budgets.  Supporting a multi-site IT infrastructure of at least 100 employees.  Responsible for the fast and accurate troubleshooting of reported faults.  Providing technical support via helpdesk systems for a wide range of internal &external applications.

IT End User SupportFull Time

• Job Details:• Providing technical support over the phone to all IT users • Maintaining up to date Antivirus levels on all machines company wide. • Installing and administrating servers (2003 – 2008), ISA servers (2004 – 2006), DHCP, Print Server, and file server. • Installing and Administrating Microsoft Windows XP • IT Asset Management (Collecting and Managing All HW/SW data). • Installing printers (standalone – network) • Managing and monitoring of backups • Providing maintenance support and break-fix solutions. • Liaising & meeting with external suppliers of IT services. • Troubleshooting technical problems and implementing solutions. • Purchasing of IT Equipment and software in line within agreed budgets. • Providing technical support via helpdesk systems for a wide range of internal & external applications. • Responsible for the fast and accurate troubleshooting of reported faults. • RMS (resident management system) operator. • QC Document Controller.