Nermin Ashraf

Customer Service and Sales Representative

• Job Details:Provided customer service and sales support for walk-in customers, addressing a wide range of inquiries and resolving issues promptly to maintain a positive experience. Trained and onboarded new team members, guiding them on company procedures, customer service protocols, and effective sales techniques. Managed service requests, account inquiries, and complaints, efficiently coordinating with other departments to ensure timely resolution and maximize customer satisfaction. Assisted in designing and implementing strategies to improve customer engagement, resulting in a 20% increase in positive feedback scores. Regularly monitored team performance, tracking progress on customer service and sales targets, and developing action plans to exceed company goals. Created detailed reports on customer interactions and sales performance, offering insights to management to drive strategic decision-making.

Customer Support Representative

• Job Details:Warmly welcomed customers and maintained a friendly and professional presence on the sales floor, ensuring high levels of service and security. Advised customers on Vodafone’s product offerings, promotions, and account options, consistently enhancing their experience with tailored solutions. Achieved and often exceeded daily and monthly sales targets by actively engaging customers, identifying needs, and offering relevant services and products. Addressed billing and service issues with care and diligence, retaining customers and building loyalty through positive problem-solving. Collected and analyzed customer feedback to propose improvements in service delivery, leading to a measurable increase in customer satisfaction scores.

Front Office Executive

• Job Details:Greeted and assisted guests with warmth and professionalism, efficiently managing front-desk operations to ensure smooth flow and positive first impressions. Conducted data entry and handled guest check-ins, check-outs, and reservations, maintaining accuracy in all customer records. Answered calls promptly and directed them to the appropriate departments, enhancing interdepartmental communication and customer response times. Assisted with administrative tasks, including filing, email correspondence, and organizing materials for meetings, supporting office staff to improve overall productivity. Monitored visitor access to maintain hotel security and ensured that all visitors adhered to established protocols.