Basic Info

Nermeen Rashwan

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care / Assistant at Quality hp

Experience Details

Customer care / Assistant

Administration, Customer Service/Support

Experienced (Non-Manager)

- Contacting and following up with the customers.
- Reporting.
- Directing the maintenance team.
- Data entry.


Company Details

Quality hp

Cairo, Egypt

501-1000 employees

Consumer Electronics , Computer Networking

Www.qualityeg.com

Nov 2015 to present (1 year 2 months)
Call center at Wasla outsourcing company

Experience Details

Call center

Sales/Retail

Experienced (Non-Manager)

- Customer service skills.
- Customer objection handling.
- Call handling and routing.
- Customer relation management.


Company Details

Wasla outsourcing company

Maadi, Cairo, Egypt

501-1000 employees

Consumer Services , Marketing and Advertising, Outsourcing/Offshoring

N/A

Sep 2014 to Oct 2015 (1 year 1 month)
Trainee at Petrobel company

Experience Details

Trainee

Accounting/Finance

Student

- Data Entry
- Revising the invoices


Company Details

Petrobel company (multinational)

Nasr City, Cairo, Egypt

More than 1000 employees

Oil and Gas, Chemicals, Manufacturing

N/A

Aug 2013 to Sep 2013 (1 month)

Education

Bachelor's Degree in Faculty of Commerce, foreign trade department

Education Details

Bachelor's Degree

Faculty of Commerce, foreign trade department

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahem Language school

Egypt

2009

B / Very Good / 75 - 85%

N/A

Hafez Ibrahem Language school
2009

Training and Courses

Training/Course Details

English Course

Mar 2013

CTC Academy

N/A

English at SYE
Dec 2016

Training/Course Details

English

Dec 2016

SYE

start new course to practice

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdministrationBusiness DevelopmentCall CenterChemicalsCommunicationComputer NetworkingConsumer ElectronicsConsumer ServicesConvincingCustomer Care / AssistantCustomer ServiceDecision MakingEnglishEnglish CourseFaculty Of Commerce, Foreign Trade DepartmentFinanceFlexibleHard WorkerInsuranceLeadershipManufacturingMarketing And AdvertisingMicrosoft OfficeOffshoringOil And GasOutsourcingPetrobel CompanyPlanningProblem SolverRetailSalesSocialSupportSupportiveTeam WorkingTrainee

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Communication

Communication

: Expert

: Extreme - I love it!

:

1-3 years

Team working

Team working

: Expert

: Extreme - I love it!

:

1-3 years

Decision making

Decision making

: Expert

: Extreme - I love it!

:

1-3 years

Planning

Planning

: Intermediate

: Extreme - I love it!

:

1-3 years

Convincing

Convincing

: Intermediate

: Extreme - I love it!

:

1-3 years

Leadership

Leadership

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Social, Supportive

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