Basic Info

Noha elshaer

9 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Personnel logistics administrator at Subsea7

Experience Details

Personnel logistics administrator

Administration, Logistics/Supply Chain

Experienced (Non-Manager)

N/A


Company Details

Subsea7

Alexandria, Egypt

More than 1000 employees

Oil and Gas

http://www.subsea7.com/en/index.html

Jun 2016 to present (6 months)
International account advisor at Vodafone uk

Experience Details

International account advisor

Customer Service/Support

Entry Level

-Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer)
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Maintain professional work relationships with colleagues, supervisor and manager.


Company Details

Vodafone uk

Alexandria, Egypt, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2015 to Nov 2015 (3 months)
Receptionist and Crm at Alfardan sports motors

Experience Details

Receptionist and Crm

Marketing/PR/Advertising , Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

-Attend to visitors and deal with inquiries on the phone and face to face.
- Supply information regarding the organization to the general public, clients and customers.
-CRM, marketing and sales activities.
- Perform prospecting activities using available marketing tools
- Manage customer database
- Manage customer communication plan.
- survey calls to monitor customer satisfaction.


Company Details

Alfardan sports motors

Doha, Qatar

More than 1000 employees

Automotive

N/A

Feb 2015 to Aug 2015 (6 months)
Dispatch and Technical support at Direct TV

Experience Details

Dispatch and Technical support

Customer Service/Support

Experienced (Non-Manager)

-Contacting technicians throughout the day to track their progress.
-Modifying and ensuring work orders have been created properly.
-Updating customers with ETA for their technician arriving.
-Ensuring technicians complete all required tasks in a timely fashion.


Company Details

Direct TV

United States

N/A

Entertainment

N/A

Jan 2012 to Sep 2014 (2 years 8 months)
Logistics coordinator and executive secretary at Saipem Misr for petroleum services [ENI]

Experience Details

Logistics coordinator and executive secretary

Administration

Experienced (Non-Manager)

Provide administrative services, general office support and operational crewing assistance to Personnel Manager and all marine crews.
• Preparation of crew changes for assigned vessels worldwide.
• Coordinating crew changes dates & locations with Ops Managers (OM) & Shore Support Teams (SST )
• Checking crew names & positions with Personnel 6 weeks prior to Crew change
• Liaising with Personnel Mangers and Vessel Managers regarding crew numbers & positions, optimized crew levels and requirements
• Verifying immigration status requirements for joining crews with VIC coordinators
• Assisting VIC with straightforward visa applications
• Arranging flights for on signers, checking flight timing, immigration viability, origin and destination, liaising with travel agency & Field SST in this regard; checking & monitoring invoices with FSA if necessary
• Liaising with agent/VIC in order to get OK to board letters / LOI , if required, and sending them to crew in timely manner
• Reviewing flights for crew requesting changes - making adjustments based on merit & necessity
• Managing hotel bookings as required, monitoring and approving invoices with SST if necessary
• Control costs associated with crew changes (flights, hotels, transportation etc.) and reporting spending concerns to the MSM and BA.
• Sending out Crew change information & flights, Travel Advisories & Joining letter to all Joining crew
• Following up on no “replies” for crew change with crew not returning calls/messages
• Reporting “no contacts” to Ops Managers & Personnel & assisting with obtaining replacements
• Assisting crew if problems arise while traveling for crew change when joining a vessel
• Being an available as point of contact for traveling crew members. If on call to assisting traveling crew, may need to be available (by phone) out of office hours or during weekends.
• Managing SQ & HSE reporting for crew change incidents, failures, rework & providing feedback to crews.


Company Details

Saipem Misr for petroleum services [ENI] (multinational)

Cairo, Egypt

N/A

Oil and Gas

N/A

Apr 2012 to Jul 2012 (3 months)
Cabin crew at Qatar airways

Experience Details

Cabin crew

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight.


Company Details

Qatar airways (multinational)

Qatar

N/A

Airlines/Aviation

N/A

Jan 2010 to Oct 2010 (9 months)
Receptionist & Guest Relation at Hilton Hotel & Resort (Borg Elarab)

Experience Details

Receptionist & Guest Relation

Customer Service/Support

Experienced (Non-Manager)

-dealing with bookings by phone, e-mail, letter, fax or face-to-face
-completing procedures when guests arrive and leave
-choosing rooms and handing out keys
-preparing bills and taking payments
-taking and passing on messages to guests
-dealing with special requests from guests (like booking tickets or storing valuable items)
-answering questions about what the hotel offers and the surrounding area
-Welcome guests during check-in and giving a found farewell to guest while checkout.
-Handling guest complaints and concerns in an efficient and timely manner.
-Overseeing VIP guests, arrivals and departures.
-Coordinating and multi-tasking job duties in a busy environment.
-Have up to date information on daily room occupancy
-Providing excellent customer service as per hotel standards.
-Check on VIP reservations, complete their pre-registration formalities.
-Maintain up-to date information on room rates, current promotions, offers and packages
-Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
-Co-ordinate with housekeeping for clearing of rooms.
-Collect Guest feedback during guest departure along with his likes and dislikes.
-Perform basic cashier activities as and when required.
-Maintain guest lockers for safe custody.
-Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
-Give proper and complete handover to the next shift


Company Details

Hilton Hotel & Resort (Borg Elarab)

Alexandria, Egypt

N/A

Hospitality/Hotels

N/A

Feb 2006 to Dec 2007 (1 year 10 months)
Pr and Graphic designer at 3t design propaganda & advertising company

Experience Details

Pr and Graphic designer

Creative/Design/Art, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

3t design propaganda & advertising company

Hurghada, Egypt

11-50 employees

Marketing and Advertising

N/A

Jan 2004 to Dec 2006 (2 years 11 months)

Education

College Diploma in marketing management

Education Details

College Diploma

marketing management

Nevada university, college of business, United States

A / Excellent / 85 -100%

N/A

N/A

Nevada university, college of business
2012 - 2013
post graduate in travel and tourism management

Education Details

post graduate

travel and tourism management

Pharos University in Alexandria, Egypt

A / Excellent / 85 -100%

N/A

N/A

Pharos University in Alexandria
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

lycee la lyberte'

Egypt

2004

B / Very Good / 75 - 85%

N/A

lycee la lyberte'
2004

Certifications

Certificate details

International license for marketing consultant & honorary member

Dec 2013

N/A

N/A

N/A

American union of business administration

N/A

Certificate details

marketing consultant

Nov 2013

N/A

N/A

N/A

Ministry of Foreign Affairs

N/A

Training and Courses

Training/Course Details

masters of business and industrial administration

Dec 2014

International academy for advanced research and studies uk, LCCI - london chamber of commerce and studies.

N/A

Training/Course Details

Customer services, sales, advertising, E-marketing & E-commerce courses.

Nov 2013

International foundation for educational services and Arab academy for studies and information technology (Cairo university)

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAirlinesArabicAutomotiveAviationBusiness DevelopmentCabin CrewCreativeCustomer ServiceCustomer Services, Sales, Advertising, E-marketing & E-commerce Courses.DesignDispatch And Technical SupportEnglishEntertainmentFood ServicesFrenchHandles StressHard WorkerHospitalityHotelsInternational Account AdvisorInternational License For Marketing Consultant & Honorary MemberLogisticsLogistics Coordinator And Executive SecretaryMarketingMarketing And AdvertisingMarketing ConsultantMarketing ManagementMasters Of Business And Industrial AdministrationMusicNegotiatorOil And GasPersonnel Logistics AdministratorPr And Graphic DesignerQatar AirwaysReadingReceptionist & Guest RelationReceptionist And CrmRetailSaipem Misr For Petroleum Services [ENI]SalesSocialSportsSupportTeam PlayerTelecommunicationsTransportationTravel And Tourism ManagementTraveling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Key Skills

Hard worker, Negotiator, Social, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/noha-elshaer-9136a225?trk=nav_responsive_tab_profile

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