NEENA NARAYAN

AVP Sales & MktgFull Time

• Job Details:MONAVIE – SALES & BUSINESS DEVELOPMENT • Handled a Portfolio of 90 plus crores for the year 2012-2013. Increase share of each market sector. Markets & Clients handled – India & Gulf. • Increase the level of sales and business mix from individual & Institutional clients. Direct the selling activities within the Region, inclusive of resource deployment and customer interactions. Prioritizes effectively and in accordance with corporate objectives. • Work closely with Branch Managers to design, implement, analyze and deploy new business processes. Increase the level of sales and business mix from individual clients. • Identify and develop sources of potential clients. Sales Planning & Strategy, Sales Target Achievement. Provide ROI analysis of all marketing campaigns and sales activities • Work alongside Regional Sales Manager to ensure specified territory is managed and effectively run and train sales team on affiliate relationships in each territory. • Manage partner relationships to increase business and identify new opportunities for company partnerships. Track all business development activities, analyze quarterly progress and suggest new strategies based on findings. • Increase share of each market sector by Cross Selling product. Maintain regular contact with Key Clients in International Markets. Achieve sales activities within specified time scales to Management.  Use excellent sales referral techniques to recommend product and services to support PAN India s marketing strategy.  Identify and develop sources of potential clients. Sales Planning & Strategy, Sales Target Achievement. Provide ROI analysis of all marketing campaigns and sales activities.  Advise Managing Director and Sales and Marketing Director of client feedback/comments relating to product content and pricing as well as company performance.  Keep abreast of competitor activity and recommend any necessary tactical action. Expand market intelligence of health benefits industry to drive business forward. CALL CENTRE OPERATIONS & CUSTOMER RELATIONSHIP MANAGEMENT (CRM) • Managing the all India Call Centre head quartered at Chennai. This includes inbound and out bound calls handling. • Responsible for the day to day management of the Call Centre and branch office, with focus on service and mitigating risk situation. • Ensure Quality Assurance Benchmarks achieved in terms of Planning, Introduction, Explore, Recommend, Wrap Up, Follow Up and Relationship Building. Achievements: • Promoted to national level within 1 year – Currently handling 8 branches & 100 plus business centers. • Revenue increase from 20 crores to 100 crores within 2 years. • Brought in different products based on Market needs and also identified fusion. • Successfully launched Mpower Magazine, Xpressions, Product Booklets.

CHIEF MANAGERFull Time

• Job Details:ICICI BANK – NRI Wealth & Business Banking • Complete ownership of a portfolio of approx. 25-40 accounts. End to end management of accounts- including the HNI NRI relationship management mapped to the accounts. • Ensuring the quality of Portfolio,Proposing Asset allocation/Portfolio maintenance/Review of portfolio. Handling Portfolio Management, SME/Corporate sector, Working capital products and solutions. • Focus on generating new business for self and Team. Handle a team of 25 WRMs and Interface with product team, analysts and design customize products pools to enhance profitability. • Handling the Telemarketing and FOS teams. Responsible for achieving sales and service standard targets. • Regularly accompanied team members for meets & conducted individual SWOT analysis, successfully increased monthly team productivity by 100% and growth • To develop and manage relationships with HNI NRI Clients (Gulf Markets), Corporates & SME sector. Analyzing information, Propose investment products, asset allocation and services in line with market and risk factor. • Manage relationships with Assigned branches. Responsible for the growth of the portfolio (organic and inorganic).To meet the revenue and product mix targets for assigned team/Branch. Handling 2 branches and a team of 20 plus Wealth Managers. • Building a healthy GL book V CASA, Fixed deposit, FX, TPP. Building a healthy asset base Secured and unsecured loans and credit cards. Products Handled – Retail banking products, Bancassurance, Mutual funds and De mat Accounts. • To increase overall financial revenue being generated from the set of HNI accounts mapped, Making recommendations to clients on ways to best manage their money .Cross sell of Business Banking, Investment products and facilities. • Analyze need based and risk based products, constant Review, Track market trends and handle customer portfolio and suggest options and diversify cash flow based on Wealth client requirements. • Seamless and superior service delivery Compliance with key regulatory and bank level requirements Profile checks in adherence to AML & KYC procedures. • Other activities include facilitating Documentation pre-sanction and post sanction, Customer negotiation on rates and other terms. Customer profiling sheet and identifying cross sell / revenue increasing opportunity, Regular Branch interaction. Achievements : • Hold the honor of collecting the highest premium in single cheque throughout sales channels on a national level. • Ranked Nationally #3 for the quarter for number of insurance policies converted and again placed #1 for productivity per person. • Achieved Mission Double for Liabilities, Credit cards, TPP Products and D MAT.