Basic Info

Nedaa Refaat El Baz

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Application Specialist - Project Coordinator at DMS Egypt

Experience Details

Application Specialist - Project Coordinator

IT/Software Development

Entry Level

o Install company’s software suite at customer site and inspect changes before customer performs user acceptance testing.
o Perform testing and validation of software systems to ensure that applications work properly.
o Communicate with systems analysts, engineers and programmers to get information on project limitations, performance requirements and interfaces.
o Testing all functions on the software before going live.
o Provide technical support and expertise to customers, testing applications, responding to customer feedback, installations, maintenance and often performing sales presentations and demonstrations.
o Using customer input and sales information to design or re-design, develop, test and implement complex software programs and applications.
o Provide customers with ongoing technical support, includes responding to customer issues, providing updated software that solves bug issues and perform debugging, testing, code improvement and re-designing tasks
o Working with Toad for Oracle and some tools related to the company’s software such as Jasper iReport, Report Generator and Sheet Design.
o Train client technical staff on all hardware and software issues and identify all issues in processes and provide solutions for same.
o Handle customer User Acceptance, Outage Notification and Change Control procedures and documentation.


Company Details

DMS Egypt

Cairo, Egypt

101-500 employees

Computer Software, Healthcare and Medical Services

http://www.dmsegypt.net/

Nov 2016 to present (1 year 2 months)
Technical Support Specialist at Orange

Experience Details

Technical Support Specialist

Customer Service/Support

Experienced (Non-Manager)

o Troubleshoot and resolve ADSL issues escalated from customers.
o Work on the installation and troubleshooting of networking devices such as routers and adapters.
o Support customers with online billing and account issues.
o Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps.
o Set up Companies up to five computers with strong understanding of LAN technologies, IP addressing and sub netting.
o Support wireless and complex issues.
o Provide technical support in Home Networking issues, ADSL issues, software issues, email issues, login issues and passwords.
o Escalate and direct complex issues and concerns to the specialized department.


Company Details

Orange (multinational)

Giza, Egypt

More than 1000 employees

Internet/E-commerce

http://www.orange.com/en/home

Jan 2016 to Sep 2016 (8 months)
Web Designer at Zagazig University, National E-Learning Center (NELC)

Experience Details

Web Designer

Creative/Design/Art

Experienced (Non-Manager)

o Designed and developed different educational websites with graphical illustrations and animated tutorials.
o Handled graphic design using flash and various software programs.
o Set up the necessary publications and pamphlets of the center and electronic courses.
o Assisted in the design of web pages required for the center and sub-centers at the university.
o Updated existing websites by altering, removing, or adding content as needed. o Prepared animation using multimedia software.
o Prepared presentations required for the electronic teaching courses.


Company Details

Zagazig University, National E-Learning Center (NELC)

Sharqia, Egypt

More than 1000 employees

Education

http://www.zu.edu.eg/E-Learning.aspx?&∣=64

Mar 2010 to Aug 2015 (5 years 5 months)

Achievements


Troubleshoot and resolve ADSL issues escalated from customers .
Support customers with online billing and account issues.


Designed and developed different educational websites with graphical illustrations and animated tutorials. o Handled graphic design using flash and various software programs.


I have achievements in school, I was a good volunteer in many cases with my colleague to help poor people.

Education

BSc in Compute Science

Education Details

BSc

Compute Science

Faculty of Computers and Information, Zagazig University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Computers and Information, Zagazig University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The Third High School for Girls

Saudi Arabia

2005

A / Excellent / 85 -100%

N/A

The Third High School for Girls
2005

Certifications

ISTQB, CTFL
Sep 2016

Certificate details

ISTQB, CTFL

Sep 2016

N/A

N/A

N/A

ITIDA

International Software Testing Qualifications Board.

Certificate details

C#.net (Console application, Windows application, ADO.net, SQL Server 2000).

Jul 2007

N/A

N/A

N/A

ICT

(Console application, Windows application, ADO.net, SQL Server 2000)

Training and Courses

Training/Course Details

ISTQB Foundation Level

Jul 2016

Expert Wave with eng Maged Koshty

N/A

Training/Course Details

CCNA

Nov 2015

Expert Networkers with eng. Ahmed Nabil

N/A

Training/Course Details

Introduction to web design

Jan 2010

YAT

Using HTML, DreamWaver CS3, Photoshop CS3, Macromedia Flash and Compact Draw.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalApplication Specialist - Project CoordinatorArabicC#.net (Console Application, Windows Application, ADO.net, SQL Server 2000).CCNACompute ScienceComputer SoftwareCreativeCustomer ServiceDecoratingDesignDetails-orientedE-commerceEducationEnglishFashionFlexibleHard WorkerHealthcare And Medical ServicesISTQB Foundation LevelISTQB, CTFLITInternetIntroduction To Web DesignNetworksOrangeProblem SolverQuality ControlSQLSoftware DevelopmentSoftware TestingSupportTechnical Support SpecialistTechnologyTestingViolinWeb DesignWeb Designer

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Quality Control

Quality Control

: Beginner

: Extreme - I love it!

:

Less than 1 year

Testing

Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Software Testing

Software Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

SQL

SQL

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Intermediate

: Little

:

Less than 1 year

Web Design

Web Design

: Intermediate

: Little

:

3-5 years

Quality Control

Quality Control

: Beginner

: Extreme - I love it!

:

Less than 1 year

Software Testing

Software Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Networks

Networks

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Analytical, Hard worker, Problem Solver, Flexible / Adaptive, Details-oriented

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