Basic Info

Nedaa Refaat El Baz

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support Specialist at Orange

Experience Details

Technical Support Specialist

Customer Service/Support

Experienced (Non-Manager)

o Troubleshoot and resolve ADSL issues escalated from customers.
o Work on the installation and troubleshooting of networking devices such as routers and adapters.
o Support customers with online billing and account issues.
o Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps.
o Set up Companies up to five computers with strong understanding of LAN technologies, IP addressing and sub netting.
o Support wireless and complex issues.
o Provide technical support in Home Networking issues, ADSL issues, software issues, email issues, login issues and passwords.
o Escalate and direct complex issues and concerns to the specialized department.


Company Details

Orange (multinational)

6th Of October, Giza, Egypt

More than 1000 employees

Internet/E-commerce

http://www.orange.com/en/home

Mar 2016 to present (9 months)
Technical Support Representative at Link Dot Net

Experience Details

Technical Support Representative

Customer Service/Support

Experienced (Non-Manager)

o Resolved customers complaints and concerns with strong verbal and negotiation skills.
o Analyzed the end user`s issues with high speed internet connection for troubleshooting.
o Provided through support problem resolution for customers. o Maintained composure and patience in face of difficult customers situations.
o Supported customers with online billing and account issues.
o Researched, documented, and escalated cases to higher levels of support according to procedures.


Company Details

Link Dot Net (multinational)

6th Of October, Giza, Egypt

More than 1000 employees

Internet/E-commerce

http://www.orange.com/en/home

Jan 2016 to Feb 2016 (1 month)
Web Designer at Zagazig University, National E-Learning Center (NELC)

Experience Details

Web Designer

Creative/Design/Art

Experienced (Non-Manager)

o Designed and developed different educational websites with graphical illustrations and animated tutorials.
o Handled graphic design using flash and various software programs.
o Set up the necessary publications and pamphlets of the center and electronic courses.
o Assisted in the design of web pages required for the center and sub-centers at the university.
o Updated existing websites by altering, removing, or adding content as needed. o Prepared animation using multimedia software.
o Prepared presentations required for the electronic teaching courses.


Company Details

Zagazig University, National E-Learning Center (NELC)

Zagazig, Egypt

More than 1000 employees

Education

http://www.zu.edu.eg/E-Learning.aspx?&∣=64

May 2010 to Aug 2015 (5 years 3 months)
Web Designer at Freelancer

Experience Details

Web Designer

Creative/Design/Art

Entry Level

o Collaborated with clients to generate web content to meet their needs.
o Constructed websites using a combination of Dreamweaver and hand-coding
o Developed letterheads and logos for local businesses and non-profits.
o Updated existing websites by altering, removing, or adding content as needed.
o Developed banners for advertising on corporate client sites. o Performed maintenance and upgrades for existing websites.


Company Details

Freelancer

Zagazig, Egypt

1-10 employees

Graphic Design

-

Nov 2009 to Apr 2010 (5 months)

Achievements


Troubleshoot and resolve ADSL issues escalated from customers .
Support customers with online billing and account issues.


Resolved customers complaints and concerns with strong verbal and negotiation skills.


Designed and developed different educational websites with graphical illustrations and animated tutorials. o Handled graphic design using flash and various software programs.


Collaborated with clients to generate web content to meet their needs.


I have achievements in school, I was a good volunteer in many cases with my colleague to help poor people.

Education

BSc in Compute Science

Education Details

BSc

Compute Science

Faculty of Computers and Information, Zagazig University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Computers and Information, Zagazig University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The Third High School for Girls

Saudi Arabia

2005

A / Excellent / 85 -100%

N/A

The Third High School for Girls
2005

Certifications

ISTQB, CTFL
Sep 2016

Certificate details

ISTQB, CTFL

Sep 2016

N/A

N/A

N/A

ITIDA

International Software Testing Qualifications Board.

Certificate details

C#.net (Console application, Windows application, ADO.net, SQL Server 2000).

Jul 2007

N/A

N/A

N/A

ICT

(Console application, Windows application, ADO.net, SQL Server 2000)

Training and Courses

Training/Course Details

ISTQB Foundation Level

Jul 2016

Expert Wave with eng Maged Koshty

N/A

Training/Course Details

CCNA

Nov 2015

Expert Networkers with eng. Ahmed Nabil

N/A

Training/Course Details

Introduction to web design

Jan 2010

YAT

Using HTML, DreamWaver CS3, Photoshop CS3, Macromedia Flash and Compact Draw.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicC#.net (Console Application, Windows Application, ADO.net, SQL Server 2000).CCNACompute ScienceCreativeCustomer ServiceDecoratingDesignDetails-orientedE-commerceEducationEnglishFashionFlexibleGraphic DesignHard WorkerISTQB Foundation LevelISTQB, CTFLInternetIntroduction To Web DesignLink Dot NetNetworksOrangeProblem SolverQuality ControlSQLSoftware TestingSupportTechnical Support RepresentativeTechnical Support SpecialistTechnologyTestingViolinWeb DesignWeb Designer

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Quality Control

Quality Control

: Beginner

: Extreme - I love it!

:

Less than 1 year

Testing

Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Software Testing

Software Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

SQL

SQL

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Intermediate

: Little

:

Less than 1 year

Web Design

Web Design

: Intermediate

: Little

:

3-5 years

Quality Control

Quality Control

: Beginner

: Extreme - I love it!

:

Less than 1 year

Software Testing

Software Testing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Networks

Networks

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Analytical, Hard worker, Problem Solver, Flexible / Adaptive, Details-oriented

Online Presence

https://eg.linkedin.com/in/nedaa-zakaria-77b110113https://www.facebook.com/nodypinkhttps://twitter.com/NodyPink

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