Martin NDUWIMANA

Customer Experience SpecialistFull Time

• Job Details:Handling inbound calls from Customers inquiring about their parcels and also assisting customer to placing their orders and helping customer with payment troubleshooting. Making outbound calls for follow up with Customers about their complaints.

Customer Experience SpecialistFull Time

• Job Details:Help refine and improve the design of our existing customer service workflow Reply to real-time customer inquires by email and phone regarding general questions, order discrepancies or account issues, etc.. Receive incoming calls and makes outbound calls to customers in time-critical situations (customer is onsite and having issue with order) Work closely with Curbside Associates in the field as well as development team to quickly resolve order discrepancies or anomalies Create and monitor internal cases for tracking wide range of issues that touch customer service flow, from process improvement, customer-reported issues and order problems Use order tracking tools to monitor, as well as modify or cancel, orders as needed Contact customers to remind them when orders have not been picked up, and cancel orders when appropriate

Customer Experience SpecialistFull Time

• Job Details:contacting customer over inbound call to discuss the conditions and the price of Car or Trucks. conducting survey for all brands of Cars and Trucks in all of Quebec, Canada: -data collection (conditions of vehicle: mechanical condition, interior condition, exterior condition, Tires condition), Equipment of the vehicle including packages and aftermarket equipment, Price of the Vehicle, -data analysis , encoding and reporting