Natsu 111

Work Experience

Teleperformance Egypt

Oct 2022 - Feb 2025 -2 yrs, 4 months

Egypt

Job Details:2 years of experience in a customer service role. Ensure service delivered to customers meets contractual key performance indicators (KPIs). Listen attentively to customer needs and concerns. Ability to fluently communicate in the required language of support, both written and verbally. Ability to multi-task. Answer all incoming and outgoing calls to 'NTRA' project to respond to customer requests and orders. Can work with all types of CRM systems. Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. Able to rotate shifts, as needed. Advanced computer navigation skills and PC knowledge.

Adult Education Literacy Project

Oct 2021 - May 2022 -7 months

Egypt

Almasrya for Printing

Aug 2018 - Oct 2022 -4 yrs, 2 months

Egypt

Job Details:Handle all paper materials (banner, vinyl, flex). Can work with all types of printing machines. Responsible for delivering high quality service.

El Mhallawy Sons Shopping Center

Jun 2017 - Jul 2018 -1 yr, 1 month

Egypt

Job Details:Process POS of sale transactions, including checks, cash and credit purchases or refunds. Serve more than 10 customers in a busy environment at the same time. Train as a cashier and provide backup coverage to provide customers with optimal support. Verify customer prices and process items sold by scanning barcodes.