Basic Info

Natalie Awad Allah

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CRM Manager at Fiat and Alfa Romeo

Experience Details

CRM Manager

Customer Service/Support

Manager

N/A


Company Details

Fiat and Alfa Romeo (multinational)

Obour city, Egypt

N/A

Automotive

N/A

Sep 2014 to present (2 years 3 months)
Marketing & CRM Senior Specialist at Cairo National Automotive, Mercedes-Benz

Experience Details

Marketing & CRM Senior Specialist

Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

• Develop and implement customer complaints process utilizing the CRM module within the Dealer Management System (Autoline).
• Responsible for planning, designing, implementing and evaluating all customer loyalty activities across the organization utilizing the CRM module within the Dealer Management System (Autoline).
• Effective segmentation to the customer base by type (e.g. Retail, Corporate), by product type (A, B, C, E, S classes, etc) and by value.
• The implementation of sales and After-Sales marketing activities as per the set marketing plan within the approved marketing budgets meanwhile ensure those activities effectiveness through quantitative and qualitative evaluation.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Recording and updating customers’ data using the CRM system.
• Introduce creative ideas aiming at achieving the company’s marketing quantitative and qualitative objectives.
• Liaise with Daimler concerning CSI (Customer Satisfaction Index) activities and measures aiming at exceeding CNA’s CSI targets.
• Organize and maintain all marketing literture and materials.
• Ensure all relevant reports, Sales and After-Sales, are submitted on a timely manner.


Company Details

Cairo National Automotive, Mercedes-Benz

Cairo, Egypt

More then 1000 employees

Automotive

www.mercedes-benz.com.eg/cna

Nov 2009 to Aug 2014 (4 years 9 months)

Achievements


i joined Entrepreneur Society AUC, Field product innovation simulation

Education

Bachelor's Degree in Foreign Trade

Education Details

Bachelor's Degree

Foreign Trade

Faculty of commerce and business administration,Helwan University, Egypt

C / Good / 65 - 75%

Accounting Human Resources Insurance Marketing Terminology Economics Public Relations Statistics

N/A

Faculty of commerce and business administration,Helwan University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ou lady of perpatual succor school

Egypt

2004

A / Excellent / 85 -100%

N/A

Ou lady of perpatual succor school
2004

Certifications

Certificate details

Bachelor Of Foreign Trade

Jul 2009

N/A

N/A

N/A

N/A

Certificate details

Career Certificate in Marketing

Dec 2013

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Foundation Certificate in Marketing

Dec 2012

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Certificate of Achievement in Sales and Marketing.

Jul 2012

N/A

N/A

N/A

American University in Cairo

N/A

Training and Courses

Training/Course Details

Teller

Jul 2007

NSGB, Credit Agricole, Al Mary El Watany Bank

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

AutomotiveBachelor Of Foreign TradeCRM ManagerCareer Certificate In MarketingCertificate Of Achievement In Sales And Marketing.Customer Relation ManagementCustomer ServiceCustomer-orientedEnglishFiat And Alfa RomeoForeign TradeFoundation Certificate In MarketingHard WorkerLeaderLeadershipMarektingMarketingMarketing & CRM Senior SpecialistMicrosoft ExcelOrganizerProblem SolverReadingStudyingSupportTeam WorkTeller

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer relation management

customer relation management

: Expert

: High

:

3-5 years

Marekting

Marekting

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Customer-oriented, Organizer, Problem Solver

Online Presence

https://www.linkedin.com/nhome/?trk=Natalie Nabillee986

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