Basic Info

Nasser Mahmoud

7 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Assistant Training Manager at Movenpick Hotel Cairo Pyramids

Experience Details

Assistant Training Manager

Education/Teaching, Training/Instructor

Manager

Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists and the Learning & Development Manager/ Director Area.
 Updating of personal training history files of all employees in co-ordination with the Human Resources Manager.
 Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
 Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Manager.
 Orders and organize distribution of Training Certificates.
 Ongoing information of arising problems or conflicts within the departments on a confidential basis.
 Evaluates customer needs from feed back of the guest questionnaires and compiles relevant measures for correction or improvement.
***Administration:
Compiles course/training requirements.
 Compiles and establishes course/training control instruments.
 Compiles hotel inspection reports, on the job observance.
 Ensures proper course material and up-dated job descriptions for in-house departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
 Counselling of supervisors/employees in training matters (How to Train, etc.).
 Establishes monthly reports according to Hotel's/regional office requirements.
 Maintains a monthly overview of course breakdown and attendance.
 Co-ordinates up-dating of personal files of employees together with the Human Resources Manager.
 Keeps the library up-dated and cares that the Hotel always disposes of proper and good quality copies. Controls the inventory on a regular basis.
 Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.
***Training:
Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).
 Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
 Ensures that departmental training schedules are established every six months in advance.
Co-ordinates training activities with Learning and Development or Learning and Development Area
 Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Human Resources Manager).
 Ensures the general orientation during the introduction of new employees.
 Provides support and supervises the activities of the departmental Godfathers and checks regularly the proper introduction of new employees.
 Conducts Welcome to Mövenpick Hotels & Resorts Program as advised by HR-Manager


Company Details

Movenpick Hotel Cairo Pyramids

Cairo, Egypt

101-500 employees

Hospitality/Hotels

http://www.movenpick.com/en/africa/egypt/cairo/resort-cairo-pyramids/overview/?gclid=CjwKEAiArdG1BRCLvs_q-IObwxMSJACXbLtzsfWqL0h8W2Wq6yRc1Jxf1kUv5HvWyw7gIfdry6iA8hoCm8Tw_wcB

Jun 2014 to present (2 years 6 months)
Duty Manager at Movenpick Hotel Cairo Pyramids

Experience Details

Duty Manager

Education/Teaching, Training/Instructor

Manager

Some Responsibilities:

To welcome and bid farewell to all visitors to the hotel in a warm and professional
manner. Ensuring all guests receive prompt service and guidance accordingly.
 To assist with all departments in times of pressure – where reasonably possible.
 To host and facilitate the Morning Meeting ensuring all relevant HOD’s are
prepared for the day ahead.
 To ensure that accommodation for arriving VIP’s and those staying is prepared to
the agreed standard.
 To introduce yourself to all residential guests and hosts of events and parties upon
arrival.
 To room all VIP and important guests personally assuring a very positive first
impression.
 To liaise with guests and ensure a strong host presence at all times, passing
relevant information onto staff especially specific requirements or arrangements
 To perform duty management as detailed on the management rota
 To ensure that the standards of service in all areas meet the required levels
 To deal with complaints quickly ad efficiently and find suitable solutions to any
problems that may arise, communicating issues the MD and colleagues in a
constructive and clear manner
 To assume responsibility for the running of the Hotel in the absence of senior
management
 To coordinate guests and staff during an emergency and have good knowledge of
fire procedures
 To be aware of and promote all services offered in the Hotel
 To ensure guests wishes are met if not exceeded so far as is reasonably possible
 To ensure that all staff address guests by their correct name and title
 To liaise well with all departments, ensuring that communication of the day’s
activity is clear and understood
 To make sure that Company policy and the Vision are followed at all times


Company Details

Movenpick Hotel Cairo Pyramids

Cairo, Egypt

101-500 employees

Hospitality/Hotels

http://www.movenpick.com/en/africa/egypt/cairo/resort-cairo-pyramids/overview/?gclid=CjwKEAiArdG1BRCLvs_q-IObwxMSJACXbLtzsfWqL0h8W2Wq6yRc1Jxf1kUv5HvWyw7gIfdry6iA8hoCm8Tw_wcB

Jun 2014 to present (2 years 6 months)
Billing advisor at Vodafone UK

Experience Details

Billing advisor

Customer Service/Support

Entry Level

Working for Vodafone as international customer service adviser
Handling all customers problems regarding all the billing issues.
Handling customers in an efficient & professional way.
* Handling customers complains and ensuring quality of
service.


Company Details

Vodafone UK

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.vodafone.co.uk/

Mar 2014 to May 2014 (2 months)
English Trainer at Egyptian Tourism Federation (Ministry of Tourism)

Experience Details

English Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

1-Learning and Developing the hotels staff and supervisors levels English Language skill
2- How to deal with the angry, complaints, Requests and Guest
3- How to deal with the guest and open a conversations for satisfaction
4- working at about the 13 hotels in the red sea and Cairo dealing with different hotels managements.
5-learning and developing the Communication skills of the hotels staff and supervisors.


Company Details

Egyptian Tourism Federation (Ministry of Tourism)

Cairo, Egypt

11-50 employees

Hospitality/Hotels

N/A

Jan 2011 to Apr 2014 (3 years 3 months)
Reservation agent at SunRise Hotels

Experience Details

Reservation agent

Sales/Retail

Entry Level

reserve rooms on the fidelio V6 and receive phone calls from different countries to sale rooms
also solve guests problems with their accommodation (giving help to front desk from time to time)


Company Details

SunRise Hotels

Sharm el-Sheikh, Egypt

101-500 employees

Travel and Tourism

http://www.sunrisehotels-egypt.com/en/resorts/sharm-el-sheikh/SUNRISE-GRAND-SELECT-ARABIAN-BEACH-RESORT/

Sep 2009 to May 2010 (8 months)

Achievements


i have created a program to leverage the employees skills in the operation during 2015 and i called it MEET ( Movenpick Employees Essential Techniques ) the program focsing on topics relating to the movenpick standards and each leader should read the point of the day with his employees to enhance, remind and focus on it during the operation.


I got the honor working in 10 hotels as English Trainer from Ministry of Tourism seven hotels in the red sea and the other 3 hotels was in Cairo
dealing with people living in Qena, luxur and Aswan was difficult to learn them both English and Communication skills.
Thanks God i have succeeded trained only about 500 hundred trainees in the Red sea from 2011 till 2014


Education

Bachelor's Degree in Education

Education Details

Bachelor's Degree

Education, librarian , Information technology

Al Azhar University, Egypt

Not specified

Information technology Computer Teacher & librarian teach computer skills to primary schools and preparatory students *librarian in schools

N/A

Al Azhar University
2003 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helmiyat El Zaitoun

Egypt

2003

C / Good / 65 - 75%

Thanawya Azharya

Helmiyat El Zaitoun
2003

Certifications

Certificate details

English Langugae Course Advanced Phase

Dec 2007

N/A

N/A

N/A

Ministry of Defense

English Language Advanced Phase

Certificate details

Training Of Trainer Program

Aug 2010

N/A

N/A

N/A

AmdiEast

N/A

Certificate details

On Job Training Skills certificate

Feb 2016

N/A

N/A

N/A

Movenpick

*Certified to train the departmental trainer in each Department to develop their employees with the skills required
* identify their needs upon the TNA or operation needs PR shows

Certificate details

Leadership Skills

Oct 2014

N/A

N/A

N/A

The American Hotel & Lodging Association with Ministry Of Tourism

N/A

Training and Courses

Training/Course Details

Performance Mangament

Oct 2014

Movenpick

Linking individual employee objectives with the organisation's mission and strategic plans. The employee has a clear concept on how they contribute to the achievement the overall business objective, Focusing on setting clear performance objectives and expectations through the use of results, actions and behaviors, Defining clear development plans as part of the process, and Conducting regular discussions throughout the performance cycle which include such things as coaching, mentoring, feedback and assessment.

Training/Course Details

Deutsche sprache Kurs

Jul 2009

Ministry of Defense

N/A

Training/Course Details

Microsoft Windows & office XP

Jul 2003

Ministry of Labor

N/A

Training/Course Details

N+

Feb 2011

Aghakhan towers training center

N/A

Training/Course Details

Time Managemnt

Aug 2008

Ibrahim El Feky Candian Center

N/A

Training/Course Details

Leadership skills

Oct 2014

the American Hotel & Lodging association with Ministry Of Tourism

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicAssistant Training ManagerBilling AdvisorBusiness DevelopmentCustomer ServiceDeutsche Sprache KursDuty ManagerDuty Manager At Movenpick Cairo-pyramidsEducationEnglishEnglish Langugae Course Advanced PhaseEnglish TrainerEntrepreneurGermanHard WorkerHospitalityHotelsInformation TechnologyInitiativeInternetLeadership SkillsLibrarianMicrosoft ExcelMicrosoft Windows & Office XPMicrosoft WordN+On Job Training Skills CertificatePerformance MangamentPresenterReservationReservation AgentRetailSalesSupportSupportiveTelecommunicationsTime ManagemntTrainingTraining Of Trainer ProgramTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Training

Training

: Advanced

: Extreme - I love it!

:

3-5 years

Reservation

Reservation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Duty Manager at movenpick Cairo-pyramids

Duty Manager at movenpick Cairo-pyramids

: Intermediate

: Little

:

1-3 years

Key Skills

Hard worker, Presenter, Initiative, Entrepreneur, Supportive

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