Nash Hassib

Client Support Specialist at Bosta

Bosta

May 2024 - Present -1 yr, 3 months

Job Details:Maintaining a positive, empathetic, and professional attitude toward clients at all times. Assist with challenging client requests or issue escalations as needed. Acknowledging and resolving clients’ complaints. Communicating and coordinating with colleagues as necessary. Keeping records of clients interactions, transactions, comments, and complaints. Build and maintain strong, long-lasting client relationships. Monitor brand consistency across marketing channels and materials.

Telemedia - Green Pan

Jan 2023 - Apr 2024 -1 yr, 3 months

Job Details:Monitored and tracked customer participation in the exchange program to ensure timely and accurate follow-up. Contributed to enhancing customer retention by providing attentive and personalized post-sale support. Maintained detailed records of follow-up communications and customer feedback to support service improvements. Contacted customers to confirm their satisfaction with exchanged products and address any post-sale questions or concerns.

Telemedia - Green Pan

Sep 2022 - Jan 2023 -4 months

Job Details:Promoted and explained Green Pan’s unique exchange program, offering customers the opportunity to trade their remaining cooking oil for cashback or cleaning products. Engaged with customers directly to understand their needs and encourage participation in the exchange initiative. Achieved sales targets by effectively presenting product benefits and the value proposition of the exchange program. Collaborated with the marketing and operations teams to ensure smooth program implementation and customer satisfaction.