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Salah ElbdriCoronavirus • Immediate Start

Assistant Front Office Manager at Rehana Hotels & Resorts

Monufya, Egypt
  • computer
  • Internet
  • Hospitality
  • Microsoft Word
  • Microsoft Excel

Work Experience

  • Assistant Front Office Manager at Rehana Hotels & Resorts

    Aug 2019 to present · 1 Year 1 Month

  • Assistant Front Office Manager at SunRsie Hotels and Resorts

    Nov 2018 to Aug 2019 · 9 Months

  • Guest Services Manager at Intercontinental Doha

    Mar 2015 to Jul 2018 · 3 Years 4 Months

  • Front Office Night Manager at Double tree by Hilton

    Jun 2014 to Feb 2015 · 8 Months

Education

  • Specific Education Faculty in Computer

    Menoufia University - Egypt 1999 to 2003 · 4 Years

  • High School - Thanaweya Amma

    el sadat secondry school - Egypt 1999

Achievments

Employee of the month Laguna vista Sharm El Sheikh. Thanks letter from GM Laguna Vista. Employee of the month Calimera Habiba Beach Marsa Alam. Golden Medal 2011 in Premiere Le Reve – Hurghada. Golden Medal 2013 in Premiere Le Reve – Hurghada. Employee of the month Premiere Le Reve – Hurghada. MVP Award “Most Valuable Person” IHG “2015”. Best Revenue Contribution Award IHG “2015”. IHG Intercontinental Ambassador Award IHG “2015”. Best Enroller for IHG Club Reward IHG "2015". Best Enroller for Intercontinental Ambassador IHG “2015". IC Doha Top up-seller. Best Enroller for IHG Club Reward IHG "2016". Best Enroller for Intercontinental Ambassador IHG “2016". IHG True Hospitality Champion “True Attitude-True Confidence – True Listening – True responsiveness”. And many other achievements certificates and thanks letters.

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Skills
Tools and Fields of Expertise

  • computer
  • Internet
  • Hospitality
  • Microsoft Word
  • Microsoft Excel
  • Hard Skills
  • Internet Research
  • On job Training
  • Problem Solving
  • Customer Satisfaction
  • Customer Support
  • Customer Care
  • English
  • Communication
  • Communication skills
  • Administration
  • Business Administration
  • Call Center
  • Contact Center
  • Leadership
  • languages
  • Microsoft Office
  • Team Mangment
  • Management
  • Customer Service Management
  • Quality Control
  • Customer Service
  • Sales
  • Customer Service
  • Quality Assurance

Languages

  • English

    Fluent

  • German

    Intermediate

  • Arabic

    Fluent

  • Italian

    Beginner

  • Russian

    Beginner

Training & Certifications

  • Customer focus

    Harvard Online university · 2015

  • Hospitality Online courses

    IHG Online University · 2015

  • • Hospitality Online courses

    Double tree by Hilton online university · 2014

  • Italian Languages

    2012

  • • Front desk Etiquettes

    On job Training · 2011

  • • Telephone Etiquettes

    On job Training · 2011

  • Attitude

    On Job Training In Premiere Le Reve · 2011

  • Communications Skills

    On job Training · 2011

  • Germany Certificates

    2010

  • Employee of the month

    Calimers Habiba beach · 2008

  • Employee of the month

    Laguna Vista Beach · 2004
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