Basic Info

Nancy Nasrallah

6 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Desk Specialist at Orange Business Services

Experience Details

Sales Desk Specialist

Sales/Retail

Experienced (Non-Manager)

Work in Orange Business Services, for EMI region (Middle East, Africa, & Europe) team, creating quotations for Sales teams in order to propose to customers (either for equipments or services or both together) for different deals, along with managing logistics options.
In addition to checking order quality & compliance with the process before submitting it to the customer.


Company Details

Orange Business Services (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jun 2010 to May 2013 (2 years 11 months)
Service Desk Specialist at Orange Business Services

Experience Details

Service Desk Specialist

Customer Service/Support

Entry Level

Worked in Orange Business Services in a teamwork environment, on opening cases for customers as a way to support them to help solving their onsite technical problems, contacting field engineers, and following up on ticket with other company teams to ensure excellent service and customer satisfaction.
Also, handling the call director line by trying to get caller connected to the responsible team/party he/she needs in Orange all over the world with ultimate professional service.


Company Details

Orange Business Services

Egypt

N/A

Telecommunications

N/A

Sep 2007 to Jun 2010 (2 years 9 months)
Personal Assistant at Cairo Airport Company

Experience Details

Personal Assistant

Administration

Entry Level

Worked as a CFO Personal Assistant, in the German Administration (Fraport), at Cairo Airport Company, handling all secretarial tasks; arranging meetings, filing, handling correspondence, and translating from Arabic to English, either for documents or during meetings with some employees.


Company Details

Cairo Airport Company

Egypt

N/A

Airlines/Aviation

N/A

May 2007 to Aug 2007 (3 months)

Achievements


Got awarded more than time in my job at Orange Business Services.

Education

Bachelor's Degree in Faculty of Al-Alsun - English Language

Education Details

Bachelor's Degree

Faculty of Al-Alsun - English Language

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Clare's College

Egypt

2001

A / Excellent / 85 -100%

N/A

Saint Clare's College
2001

Certifications

Certificate details

Introduction to Marketing Management

Apr 2015

N/A

N/A

N/A

British University in Egypt

N/A

Training and Courses

Training/Course Details

Social Media & Online PR Rules

Nov 2014

Digital Marketing Arts

N/A

Training/Course Details

Introduction to Marketing Management

Apr 2015

British University in Egypt

N/A

Training/Course Details

 Social Media Management Training

Oct 2015

Al Maqarr

N/A

Training/Course Details

Advanced Career Seminar “E-Marketing & Social Media”

May 2014

BUE & Egyptian Council

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

? Social Media Management Training?Advanced Career Seminar E-Marketing & Social MediaAdministrationAirlinesAnalyticalArabicAviationBusiness DevelopmentCommunicatorCustomer ServiceCustomer-orientedEnglishFaculty Of Al-Alsun - English LanguageFrenchInternetIntroduction To Marketing ManagementKnowledgeMarketingMicrosoft OfficeNegotiatorOrange Business ServicesPeoplePersonal AssistantReadingRetailSalesSales Back OfficeSales Desk SpecialistService Desk SpecialistSocial Media & Online PR RulesSupportSupportiveTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

More than 7 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

5-7 years

sales back office

sales back office

: Advanced

: Medium

:

1-3 years

marketing

marketing

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Communicator, Negotiator, Customer-oriented, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=31755468&trk=hp-identity-name

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