Nancy Khaled

Work Experience

Concentrix - Amazon North America Account

Jul 2024 - Present -9 months

United States

Job Details:Maintain basic knowledge of client products and services. Ensure service delivered to our customers meets contractual key performance indicators. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. Offer additional products and services. Track, document and retrieve information in call tracking database. Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Prepare complete and accurate work including appropriately notating accounts as required.

Sierratek

United States

Job Details:Conducted high-volume outbound cold calls to Medicare-eligible individuals (seniors 65+ and people with disabilities or qualifying medical conditions) across the U.S. Promoted and sold durable medical equipment (DME), specifically orthopedic back braces, in compliance with Medicare guidelines. Educated customers on product benefits, insurance eligibility, and ordering process using a structured sales script. Handled objections, answered questions, and built trust with elderly customers to guide them through the purchasing decision. Ensured compliance with HIPAA and telemarketing regulations during all interactions.

Bachelor's Degree in Management and International Commerce
Ain Shams University (ASU)
Jan 2022 3 yr 6 Months