Naman Sharma

IT Operations Manager

• Job Details:Heading operations for UAE, India & KSA IT managed services & staff augmentation services. Oversee IT infrastructure deployment and migration projects for clients, ensuring on-time and within-budget completion. Manage project scopes, risks, and resources while providing regular updates to stakeholders. Act as a liaison between the client and internal project teams during implementation phases. Monitor account budgets, including operational and project costs, and ensure profitability. Prepare and deliver financial reports to clients, detailing expenditures and cost optimizations. Negotiate contracts and agreements to maximize value for both the client and the organization. Build and maintain strong, long-term relationships with clients, acting as their main point of contact for IT infrastructure services. Understand the client's business objectives, IT infrastructure needs, and challenges, and align solutions to their requirements. Develop and implement account strategies to achieve sales and service objectives. Identify opportunities for upselling and cross-selling IT services and solutions. Collaborate with the sales team to create proposals, quotes, and bids for IT infrastructure projects. Drive revenue growth by introducing innovative solutions that enhance the client's IT landscape. Provide clients with guidance on IT infrastructure best practices, industry trends, and emerging technologies. Work with technical architects and engineers to design scalable and reliable infrastructure solutions tailored to client needs. Stay updated on advancements in IT infrastructure, including cloud technologies, virtualization, and cybersecurity. Maintain stakeholder relationships with senior leadership and business heads.

Service Delivery Manager

• Job Details:Oversaw IT managed services operations for GCC based clients, including network, security, and Wintel operations. Heading 24x7, 365-day operation center with a team of 30 across NOC, SOC, Wintel, service desk, and end-user support. Implemented IT service improvement and process optimization initiatives. Managed major incident, change, and problem management processes. Developed KPI metrics and ensured service quality. Maintained stakeholder relationships with senior leadership and business units.

IT Infrastructure Manager

• Job Details:Managed IT infrastructure operations for India and US locations. Established IT processes aligned with ISO standards for governance, risk, and compliance. Designed and implemented a new help-desk ticketing system to enhance reporting and operational transparency. Planned business continuity processes (BCP) and IT equipment upgrades. Oversaw vendor management, IT procurement, and security operations.