Basic Info

Naira Hassan

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior banker at EGbank

Experience Details

Senior banker

Banking

Experienced (Non-Manager)

N/A


Company Details

EGbank

Cairo, Egypt

More than 1000 employees

Banking

N/A

May 2016 to present (7 months)
Customer relation support (Quality control) at Emirates NBD

Experience Details

Customer relation support (Quality control)

Banking

Experienced (Non-Manager)

N/A


Company Details

Emirates NBD

Cairo, Egypt

N/A

Banking

N/A

Aug 2014 to May 2016 (1 year 9 months)
Retail account officer at Emirates NBD

Experience Details

Retail account officer

Banking

Experienced (Non-Manager)

Selling all retail products “PLs / CCs / B Assurance / TDs / CDs / Payroll Accounts…etc.
Meet and exceed CM’s level standard expectations and both of line managers and high level managers’ expectations as well, by achieved 150% in yearly target past year.
Assist line managers in set new proposition plans to enhance the Branch business “target” by opening new companies and set very aggressive, attractive and competitive offers.
Support and helpful to my colleagues in the Branch, by leading them to achieving their targets, by positive direct visits to High Net Worth Clients and key persons in the companies to keep up with our work follow.
Follow up with others (Credit/ Operations) Departments, pipeline or tools available on pending cases.


Company Details

Emirates NBD

Cairo, Egypt

N/A

Banking

N/A

Mar 2013 to Aug 2014 (1 year 5 months)
Customer service representative at Abu Dhabi Islamic Bank (ADIB)

Experience Details

Customer service representative

Banking

Experienced (Non-Manager)

Consistently meet & exceed service standards set for the customer services area in order to maintain service level.
Providing clear image to the customers about our bank& building a positive relationship with customers (fresh or existing).
provide customers with competent, timely& error free services in the area of account opening, account management, TDs, CDs, ODs…etc& customer inquiry& Islamic finance (murabhat) & attract & book new cases.
4. Ensuring work implementation within bank’s policy& procedures&
handling& revising documentation and internal operations work, and also
taking ownership of the customers’ problems and following up till final resolution.
5. Marketing all bank products in order to expand customer base & attract fresh fund and
contributing in increasing bank's market share while reaching minimum level of risk.
Follow up with others (Credit/ Operations) Departments, pipeline or tools available on pending cases.


Company Details

Abu Dhabi Islamic Bank (ADIB)

Cairo, Egypt

N/A

Banking

N/A

May 2009 to Jan 2013 (3 years 8 months)

Education

Bachelor's Degree in Business adminstration

Education Details

Bachelor's Degree

Business adminstration

Modern Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy
2004 - 2008
Very good in Business administration

Education Details

Very good

Business administration

Modern Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy
2005 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manar Language School

Egypt

2004

A / Excellent / 85 -100%

N/A

Manar Language School
2004
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBankingBusiness AdministrationBusiness AdminstrationBusiness-orientedCustomer Relation Support (Quality Control)Customer ServiceCustomer Service RepresentativeEnglishHard WorkerMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointPresenterProblem SolverRetailRetail Account OfficerSenior BankerSingingTeam Player

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

retail

retail

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Advanced

: High

:

3-5 years

Key Skills

Business-oriented, Hard worker, Presenter, Problem Solver, Team Player

Online Presence

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