profile-img

NAGY Mohamed NABIL

IT Technical Support at E-Methanex Plant (Methanol Project)

Damietta, Damietta, Egypt

Work Experience

  • IT Technical SupportFull Time

    E-Methanex Plant (Methanol Project)

    Jan 2011 - Present -14 yrs, 5 months

    Egypt , Damietta

    • Job Details:• Provide a high level of customer satisfaction through Professional services. • Install, mange, maintain Company network. • Install , mange Net App storage • Install , mange ESIX, V.center and Trouble shouting • Install, mange, maintain CCTV system and CCTV storage System. • Install, mange, Cisco Switch (2900, 3500, 3700, 4500, 6500 ) • Install, mange, IPS ( Checkpoint ) • Make Documentation for all network device configuration topology • Creating user accounts on Active Directory • Install , mange user Emails on Exchange Provisioning Console • Create new Cisco IP Phone Ext to new user using Cisco unified call Manager and support users • Mange mobile (iPhone ) Manage server Mass360 • Install, mange, maintain Printer Server • Install, mange, maintain File Server • Diagnose and resolve technical hardware and software issues • Data Center Monitor Electrical, HVAC and other critical support systems and follow Adevise user on appropriate action • Manage antivirus server and client ( MacAfee ) • Prepare activity and status reports • Backup and Restore Data Symantec Netback up 7.5 • Iinstall OS and Improved detection of software failures • Support Xerox Work Center 3220, 133, 5665, 5230, 7242 and Support HP Printers 1018, 3015, 5550 • Assists staff with the installation, configuration and ongoing usability of desktop Computers, peripheral • equipment and software within established standards and Guidelines. • Works with vendor support contacts to resolve technical problems with desktop Computing equipment and software. • Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
  • Network AdministratorFull Time

    MCIT Ministry of Communications and information technology

    Apr 2008 - Dec 2010 -2 yrs, 8 months

    Egypt , Giza

    • Job Details:• Monitoring network appliances and servers with CACTI Program • Planning for DR “Disaster recovery “solutions. • Securing the network by implementing Symantec end protection manager 2010 server. • Testing network security by running vulnerability scanners. • Configuration of Cisco Access, Distribution and core switches. • Implementing IPSEC site-to-site VPN connections using Cisco • Maintaining main office and branches security policy. • Managing DC services • Cisco routers and switches implementations and configurations. • Pen-testing security of windows server, workstations, Network equipments against security threats and vulnerabilities using latest tools • Planning the network security policy and training employees to follow the policy. • Designing Point to point, outdoor and indoor wireless solutions using Cisco bridges, Access-Points and thin Access-Points. • Applying and maintain Network security policy • Symantec 2010 Server management.
  • Technical Support EngineerFull Time

    Informatiqe for information system’s

    Aug 2007 - Mar 2008 -7 months

    Egypt , Cairo

    • Job Details:• Microsoft Server Range, DNS, WSUS, DHCP, File/ Print. • Install, configure, update, maintain and support servers, 300 workstations and applications software LAN/WAN systems. • Managing file and print server. • Managing active directory users and computers • Managing users mail in server or outlook • Providing Computer maintenance (Software and Hardware). • Providing notebook maintenance (software and hardware). • Maintaining HP, Xerox and Toshiba printers.
  • Education

    • Information System’s in inform

      Higher Institute for Computers and Administration Information Systems

      Jan 2003 - Jan 2007 - 4 yr

    • High School - Thanaweya Amma

      Thanawya Amaa

      Jan 2003 

    Achievements

    Assists staff with the installation, configuration and ongoing usability of desktop Computers, equipment and software within established standards and guidelines Support Methanex IT Team to apply policies and standards and ensure compliance. Data center monitoring (electrical, HVAC and other critical systems) Ensuring business objective and technology are aligned to corporate SLAs Provide outstanding second level support, and engage the necessary resources for third level support to both regional and global systems Structuring and Documentation End user support (Windows platforms, Printers, Office365, Software’s, Hardware, over phone support) Install, mange, Trouble shouting Pelco CCTV system. Install, mange, Trouble Access Control system (Honeywel) Install, Mange Websense Web monitoring and proxy server Install, mange, Trouble print server. Follow up IT Tickets on IT Tickets system, review feedback and actions status. Mange mobile (iPhone) install and restore I

    Skills

    • Technical Support
    • Communication
    • Technical Support
    • Microsoft Windows
    • Information Technology (IT)
    • Networking
    • Vmware

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • VCP-DC: VMware Certificate professional Data center

      VMware·2015
    • VCP-NV : VMware Certificate professional Network Visualization

      VMware·2015
    • CEFS: Cisco Express Foundation Field Specialist

      Cisco·2013
    • CCNA: Cisco Certified Network Associate

      Cisco·2013
    • MCSE: Microsoft Certified System Engineer 2012

      Microsoft·2012
    • CCNP : Cisco Certified Network professional

      ITshare·2012
    Share this Profile