
NAGY Mohamed NABIL
IT Technical Support at E-Methanex Plant (Methanol Project)
Damietta, Damietta, EgyptWork Experience
IT Technical SupportFull Time
E-Methanex Plant (Methanol Project)
Jan 2011 - Present -14 yrs, 5 months
Egypt , Damietta
- Job Details:• Provide a high level of customer satisfaction through Professional services. • Install, mange, maintain Company network. • Install , mange Net App storage • Install , mange ESIX, V.center and Trouble shouting • Install, mange, maintain CCTV system and CCTV storage System. • Install, mange, Cisco Switch (2900, 3500, 3700, 4500, 6500 ) • Install, mange, IPS ( Checkpoint ) • Make Documentation for all network device configuration topology • Creating user accounts on Active Directory • Install , mange user Emails on Exchange Provisioning Console • Create new Cisco IP Phone Ext to new user using Cisco unified call Manager and support users • Mange mobile (iPhone ) Manage server Mass360 • Install, mange, maintain Printer Server • Install, mange, maintain File Server • Diagnose and resolve technical hardware and software issues • Data Center Monitor Electrical, HVAC and other critical support systems and follow Adevise user on appropriate action • Manage antivirus server and client ( MacAfee ) • Prepare activity and status reports • Backup and Restore Data Symantec Netback up 7.5 • Iinstall OS and Improved detection of software failures • Support Xerox Work Center 3220, 133, 5665, 5230, 7242 and Support HP Printers 1018, 3015, 5550 • Assists staff with the installation, configuration and ongoing usability of desktop Computers, peripheral • equipment and software within established standards and Guidelines. • Works with vendor support contacts to resolve technical problems with desktop Computing equipment and software. • Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
Network AdministratorFull Time
MCIT Ministry of Communications and information technology
Apr 2008 - Dec 2010 -2 yrs, 8 months
Egypt , Giza
- Job Details:• Monitoring network appliances and servers with CACTI Program • Planning for DR “Disaster recovery “solutions. • Securing the network by implementing Symantec end protection manager 2010 server. • Testing network security by running vulnerability scanners. • Configuration of Cisco Access, Distribution and core switches. • Implementing IPSEC site-to-site VPN connections using Cisco • Maintaining main office and branches security policy. • Managing DC services • Cisco routers and switches implementations and configurations. • Pen-testing security of windows server, workstations, Network equipments against security threats and vulnerabilities using latest tools • Planning the network security policy and training employees to follow the policy. • Designing Point to point, outdoor and indoor wireless solutions using Cisco bridges, Access-Points and thin Access-Points. • Applying and maintain Network security policy • Symantec 2010 Server management.
Technical Support EngineerFull Time
Informatiqe for information system’s
Aug 2007 - Mar 2008 -7 months
Egypt , Cairo
- Job Details:• Microsoft Server Range, DNS, WSUS, DHCP, File/ Print. • Install, configure, update, maintain and support servers, 300 workstations and applications software LAN/WAN systems. • Managing file and print server. • Managing active directory users and computers • Managing users mail in server or outlook • Providing Computer maintenance (Software and Hardware). • Providing notebook maintenance (software and hardware). • Maintaining HP, Xerox and Toshiba printers.
Education
Information System’s in inform
Higher Institute for Computers and Administration Information SystemsJan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
Thanawya AmaaJan 2003
Achievements
Assists staff with the installation, configuration and ongoing usability of desktop Computers, equipment and software within established standards and guidelines Support Methanex IT Team to apply policies and standards and ensure compliance. Data center monitoring (electrical, HVAC and other critical systems) Ensuring business objective and technology are aligned to corporate SLAs Provide outstanding second level support, and engage the necessary resources for third level support to both regional and global systems Structuring and Documentation End user support (Windows platforms, Printers, Office365, Software’s, Hardware, over phone support) Install, mange, Trouble shouting Pelco CCTV system. Install, mange, Trouble Access Control system (Honeywel) Install, Mange Websense Web monitoring and proxy server Install, mange, Trouble print server. Follow up IT Tickets on IT Tickets system, review feedback and actions status. Mange mobile (iPhone) install and restore I
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
VCP-DC: VMware Certificate professional Data center
VMware·2015VCP-NV : VMware Certificate professional Network Visualization
VMware·2015CEFS: Cisco Express Foundation Field Specialist
Cisco·2013CCNA: Cisco Certified Network Associate
Cisco·2013MCSE: Microsoft Certified System Engineer 2012
Microsoft·2012CCNP : Cisco Certified Network professional
ITshare·2012