Nagwa Salm
Branch Supervisor at Telecom Egypt (TE)
New Cairo, Cairo, EgyptWork Experience
Branch SupervisorFull Time
Telecom Egypt (TE)
Jul 2018 - Present -7 yrs
Egypt
- Job Details:Supervise daily branch functions including customer service, technical support coordination, and team productivity tracking. Handle branch cash reconciliation and billing cycles, ensuring accurate entry and collection procedures. Resolve complex customer issues, manage escalations, and implement customer satisfaction initiatives. Prepare and review daily service performance reports and KPIs to maintain efficiency and adherence to service-level standards. Liaise with internal departments (network, finance, marketing) for issue resolution and process optimization. Mentor team members, deliver periodic evaluations, and provide on-site training for new systems and services.
Financial AccountantFull Time
Abd Elraouf’s Accountant Office
Jul 2016 - Jul 2018 -2 yrs
Egypt
- Job Details:Created and maintained journal entries in compliance with local accounting standards. Conducted monthly bank reconciliations to ensure accurate matching of internal and external financial records. Prepared tax documentation and ensured timely submissions in alignment with governmental regulations. Maintained accurate records for multiple clients across different sectors, providing them with monthly financial snapshots. Supported in the generation of income statements, balance sheets, and cash flow reports. Handled billing, invoicing, and vendor payment schedules efficiently using Excel and internal systems.
Education
Bachelor's Degree in Financial and Administrative Sciences
Zagazig University (ZU)