Basic Info

Nael Shendy

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Software Support and Quality Engineer at Total Soft Bank Co., Ltd

Experience Details

Software Support and Quality Engineer

IT/Software Development

Experienced (Non-Manager)

Reviews requirements and design of the system to be implemented.
- Develop and design the testing strategy and test planning.
- Executes Test cases on the system.
- Maintain a Database customer requests and tracks the progress of service and problem resolution and following progress with user.
- Develop, document and maintain functional test cases, Also Make a maintenance and regression test.
- Supporting Terminal, Shipping software and cargo management platform operations.
- Actively participates in the testing and implementation of new systems
- Develops written communication and Training documentation for users and for internal use.
- Work with EDI and B2B technology.
- Deploying EAR files and Running Scripts related to new releases.
- Control client environment through[Team viewer, VPN, Remote Desktop, …]
- Provided training to clients as needed, and newly joined employees
- Analyze test results and write detailed test reports that accurately describe the project status.


Company Details

Total Soft Bank Co., Ltd

Cairo, Egypt

101-500 employees

Information Technology Services

http://totalsoft.en.ec21.com/

Feb 2016 to Jan 2017 (11 months)
Technical Application Support at TEA Computers

Experience Details

Technical Application Support

IT/Software Development

Entry Level

 Act as Technical Application support.
 Handle and solve the common application problems and bugs.
 Test applications
 Escalate bugs to the development team
 Handle any issue about Application
 Administrate IIS 7 or 6
 Administrate Microsoft sql (2005,2008,2012,2014)
 User Guide Documentation
 Application courses for Users


Company Details

TEA Computers

Cairo, Egypt

51-100 employees

Computer Software

http://www.teacomputers.com/

Dec 2014 to Feb 2016 (1 year 2 months)
Technical support agent at Xceed

Experience Details

Technical support agent

Customer Service/Support

Entry Level

 My responsibilities to handle all tedata customers to solve internet issues
Escalate unsolved tickets to second level
 Familiar with all ADSL modems (netgear,Tplink,Speedtouch....)


Company Details

Xceed

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.xceedcc.com/Home/Aboutxceed.aspx?cid=66

Dec 2013 to Sep 2014 (9 months)

Education

Bachelor's Degree in electronics &communication;

Education Details

Bachelor's Degree

electronics &communication;

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Badr el Eslam Language school

Egypt

2008

B / Very Good / 75 - 85%

N/A

Badr el Eslam Language school
2008

Training and Courses

Training/Course Details

CCNA

Jan 2013

military institution

N/A

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness AnalystC/C++CCNACisco Packet TracerComputer SoftwareCustomer ServiceElectronics &communication;EnglishGNS3GsmHandles StressIIS 7ITInformation Technology ServicesInsanityInteractiveLeaderMatlabMicrosoft OfficeMicrosoft SQL ServerNegotiatorNetworksOffshoringOrCADOutsourcingPs3RoutersSoftware DevelopmentSoftware Support And Quality EngineerSupportSwimmingTeam PlayerTechnical Application SupportTechnical SupportTechnical Support AgentWeight LiftingWimaxWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Matlab

Matlab

: Expert

: Extreme - I love it!

:

3-5 years

OrCAD

OrCAD

: Expert

: Extreme - I love it!

:

3-5 years

GNS3

GNS3

: Expert

: Extreme - I love it!

:

Less than 1 year

cisco packet tracer

cisco packet tracer

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: Extreme - I love it!

:

1-3 years

IIS 7

IIS 7

: Advanced

: Extreme - I love it!

:

1-3 years

C/C++

C/C++

: Intermediate

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Intermediate

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

technical support

technical support

: Advanced

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Advanced

: Medium

:

Less than 1 year

Business analyst

Business analyst

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Negotiator, Handles Stress, Interactive, Team Player

Online Presence

https://eg.linkedin.com/in/nael-nagy-14104169https://www.facebook.com/naelnagy.mohammed?ref=tn_tnmn

I’m looking for work, please share my profile…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Nael's full profile and find more great talent and professionals to join your team.