Nadia El-Hawary

Operations & Program & Client Management Executive: Driving Productivity, Growth, and Collaboration By Improving Processes and Building Relationships

Nasr City, Cairo, Egypt
  • Microsoft Word
  • Vendor Management
  • Client Relations
  • Project Management
  • Business Operations

Work Experience

Department Head, IGCSE Operations and ExaminationsFull Time

British Council

August 2015 - December 2016 • 1 yr, 4 months

Director of OperationsFull Time

Zeal Group

April 2014 - November 2014 • 7 months

Head, Customer Services and RegistrationFull Time

British Council

August 2012 - March 2014 • 1 yr, 7 months

Director, Client Services and DeliveryFull Time

Aon Hewitt

September 2011 - June 2012 • 9 months

Education

  • MBA in Business Administration

    University of PhoenixJan 2000 to Jan 2002 · 2 Years

  • BA in Political Science/Pre-Law

    University of Central FloridaJan 1995 to Jan 1999 · 4 Years

  • High School - American diploma

    Merritt Island High School Jan 1995

Skills

Tools and Fields of Expertise

  • Microsoft Word
  • Vendor Management
  • Client Relations
  • Project Management
  • Business Operations
  • Staff Training and Development
  • Quality Assurance
  • Risk Assessment
  • Business Requirement Document (BRD)
  • Business Planning
  • Strategic Business Plannning
  • Microsoft Excel
  • Microsoft Powerpoint
  • Database
  • Professional Certifications
  • Training and Development
  • Lotus Notes
  • Budgeting and Financial Assessment
  • Human Resources
  • Microsoft Access
  • Cognos Reporting
  • IT Operations and Asessment
  • Microsoft Outlook
  • TSO/ISPF
  • SAP
  • SQL

Languages

  • English

    Fluent

  • Arabic

    Advanced

  • Spanish

    Intermediate

Training & Certifications

  • Executive Leadership and Management

    Dale Carnegie·2013

  • Project Management and Execution

    The IIA·2010

  • Managing and Mitigating Risk: The Balancing Act Between Stakeholders and Business

    The Institute of Internal Auditors·2010

  • Managing your Managers

    The Institute of Internal Auditors·2009

  • Building Employee Engagement

    Aon Hewitt·2006

  • The How To’s of System Development Life Cycle (SDLC)

    Aon Hewitt·2002

  • Train The Trainer

    Aon Hewitt·2000
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