Nader Adel Ragab

HR Technical Consultant & Talent ManagementFull Time

• Job Details:September 2015 – Present Ensaan Technologies Dubai, UAE Project Manager • Project manager for RTA Dubai, Learning Management system. • Responsible for the planning, execution & delivery of e-learning platform. • Capturing client technical requirements, developing course content, communicating feedback from different departments & sections. • Assigning activities to development & technical teams according to agreed& predefined milestones. • Responsible for client – vendor communication at technical & senior level. • Presales & upselling activity for proposed tools or content. • Delivery of technical & high level reports to involved stakeholders. • Creation of RFP & technical proposals. • Technical & presales knowledge of Lumesse ETWeb, Lumesse TalentLink. Adrenaline HCM. PeopleCart’s reward & recognition software. Projects Undertaken RTA Dubai : Project Management. Al Rjahi KSA : Shadowing , workflow creation & technical documentation Unified KSA : Shadowing & Technical documentation.

HRIS ImplementerFull Time

• Job Details:• Software Implementation Specialist. • Liaison between software engineers & clients. • Consultative support for the sales team. • Users' training to use CivilSoft products. • Testing & quality assurance. • Conducting study & CRP. • Set up of testing & live environments. • Maintaining databases. • Good understanding in ERP business process. • Capture detailed requirements by process and by role.

Senior customer service representativeFull Time

• Job Details:• Customer Service Consultant ( Vodafone United Kingdom ) • Handling Escalations. • Extensive CRM background & covering training needs.