
Nader Mohammed Abo El Fotoh Youssef El Nayyar
Multi-Vendor RAN Performance Monitoring Engineer at Huawei Technologies Egypt
Sheikh Zayed, Giza, EgyptWork Experience
OSS/BSS Application Support EngineerFull Time
- Job Details:• Proactively monitor and maintain Nokia Flow One [Telecom Provisioning] System Functionality, including its Northbound and Southbound Interfaces (NBI/SBI), to guarantee Seamless Service Integration with BSS Systems • Provide 24/7 Operations Support and Perform Regular Health checks on database queries and Backend systems on a Rotational Basis • Troubleshoot issues by analyzing log files and error messages in details and Escalating issues to Global Care Team if it is a Product Issue • Analyze Application Performance Metrics to identify and address performance bottlenecks via Database SQL Query • Support all business teams regarding system inquires and guide them • Provide User support and fulfill customer requests • Create and update the knowledge base articles by Documenting solutions to common problems, thereby improve issue resolution efficiency • Work closely with developers and operations personnel to resolve bugs, glitches, and system problems efficiently
Oss EngineerFull Time
Sep 2021 - Sep 2023 -2 yrs
Egypt , Giza
- Job Details:• Proactively Monitor the OSS Systems (Huawei iMaster MAE, iMaster NCE & iManager NetEco) and (Nokia NetAct & Vertiv) SW and HW Alarms • Troubleshoot System Management, Fault Management, Configuration Management, and Performance Management Issues on OSS Systems • Solve OSS Systems Issues if it can be solved locally or with the help of Remote HQ Technical Team if it is a Product Issue • Responsible for Deploying OSS Systems Software Upgrades Including Upgrade Patches, Fix patches, and Security Improvements Patches • Proactively Work on Issues Encountered During OSS System Deployments and Communicate Updates to Key Stakeholders • Creation and Delivery of Method of Procedure (MOP) to the customer • Technical Support for OSS Systems Applications; Handling Requests and Solving the Issues reported by the end customer/user via email or phone call • Act as a Technical Help Desk Function including 24/7 Emergency On-Call Support
L1 VAS Support EngineerFull Time
Jul 2021 - Sep 2021 -2 months
Egypt , Giza
- Job Details:• Proactively Monitor the VAS Systems Alarms and Services to ensure MTTR and other Service Availability KPIs are met • Maintain and Troubleshoot SMS and MMS Services to ensure Seamless Functionality and Reliability • Supervise Maintenance of all VAS related Servers including Database, Disk Usage, Backup, and their connectivity with all the other nodes • Escalate un-resolved service or system issues to the Back-Office Team if the fault is beyond our Team Capabilities • Perform additional duties assigned by immediate supervisor or the Back-Office Team from time to time • Solve Customers’ complains tickets via CRM System and escalate it to the Back-Office Team if it is beyond our capabilities • Generate, Update, Document, and Maintain All Types of VAS Related Reports
Multi-Vendor RAN Performance Monitoring EngineerFull Time
Mar 2020 - Present -5 yrs, 4 months
Egypt , Giza
- Job Details:24/7 Hourly Monitoring of 2G/3G/4G Radio Access Network (RAN) KPIs for Huawei (BSC/RNC/vRNC) & ZTE (BSC/RNC) and Nokia (BSC/RNC/vRNC) and Analyzing them for Escalation in case of any degradation or abnormality found • Creating and Dispatching Trouble Tickets (TT) via TT System to Back-Office Teams, ensuring timely Resolution of Network Issues across All Domains • Dealing with SQL and Business Objects Reports to monitor different KPIs • Events handling: Monitoring of 2G/3G/4G RAN KPIs in event’s times (e.g.: Eid event, Holidays, weekends, and etc.) • Responsible for Making Daily Operational Reports such as 2G/3G/4G Availability Reports
BSS Front-Office EngineerFull Time
Jul 2018 - Mar 2020 -1 yr, 8 months
Egypt , Giza
- Job Details:• 24/7 Live Monitoring of 2G/3G/4G Radio Access Network (RAN) Alarms for Huawei & ZTE (BTS/BSC/NodeB/RNC/eNodeB) and Nokia (BTS/NodeB/eNodeB) • Trouble Ticket and Work Order Issuing and Handling via Trouble Ticket (TT) System: Take Responsibility for Detection, Interpretation, Handling and Escalation of 2G/3G/4G RAN Alarms • Classifying and accordingly Dispatching RAN Alarms to Field Maintenance (FM) Engineers • Guide FM Resources to be properly equipped in the field to resolve the reported issue • Classifying and accordingly Escalating RAN Alarms to Back-Office team via TT System if the fault is beyond the capabilities of 1st Level Support • Perform Escalation and Notification to keep Management and other Business Units informed During System Outages • Helping the Team Leader in the Daily Requests & Reports • Responsible for Making Daily Operational Reports such as 2G/3G/4G Outage Reports
2G/3G/LTE RF Drive Test EngineerFull Time
Telecomax Managed Services
Oct 2017 - May 2018 -7 months
Egypt , Cairo
- Job Details:• 2G/3G/4G Site Acceptance Testing • 2G/3G/4G Main Roads Testing • 4G Site Surveying Testing • 4G Indoor Benchmarking Testing using TEMS Pocket Solution • 2G/3G CS Testing: Call Setup, Handover, Dropped calls, CSFB, SMS etc. • 2G/3G/4G PS Testing: Data services like HTTP, FTP, Ping, YouTube etc. • 2G/3G/4G RF Spectrum Scanning using KEYSIGHT N9342C Handheld Spectrum Analyzer
TraineeInternship
National Air Navigation Services Company (NANSC)
Aug 2013 - Sep 2013 -1 month
Egypt , Cairo
- Job Details:Comprehensive Training in Communications, Radar, Navigation, Telephone, Satellite, Inspection & Calibration, and Computer Departments
Education
BSc in Electronics and Electrical Communications Engineering
Modern Sciences and Arts University (MSA)Jan 2009 - Jan 2014 - 5 yr
BSc in Electronics and Electrical Communications Engineering
University of GreenwichJan 2009 - Jan 2014 - 5 yr
High School - Thanaweya Amma
El Sheikh Zayed Secondary School for BoysJan 2009
Achievements
>>> Several Core Ceritications <<< UDACITY One Million Arab Coders (SQL) Data Analysis Track UDACITY AWS Advanced Cloud DevOps Nano Degree Linux Redhat Certified System Administrator (RHCSA - EX200) Python For Beginners - Python Bootcamp - Python Programming UDACITY Nano Degree Program in Data Analysis Professional ------------ >>> Honors & Awards <<< A Certificate of Appreciation by Huawei Technologies Co., Ltd Thanks Emails by Etisalat Misr Access Performance and HelpDesk Teams Macros
Skills
- Microsoft Office
- VBA MAcro
- Linux System Administration
- linux bash scripting
- Oracle SQL
- SQL
- Python Pandas and Numpy Libraries
- Circleci
- Git
- Ansible
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Mobile Communications Package + 2G/3G (DT and Introduction to Post Processing)
Mega Academy·2017Cisco Certified Network Associate (CCNA) Routing and Switching
National Education Network (NEN) Academy·2014