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Nader Kamal Abass Hassan Metwally

ready for new challange

Dublin, Ireland

Work Experience

  • Team LeaderFull Time

    Accenture

    Oct 2019 - Present -5 yrs, 9 months

    • Community Operations Analyst Arabic & LatinFull Time

      CPL

      Nov 2017 - Present -7 yrs, 8 months

      Ireland , Dublin

      • Job Details:Respond to and develop solutions for user issues, identify opportunities to improve the user experience, and apply qualitative and quantitative analysis techniques to provide insight into user behavior. Responsible for maintaining user safety, engagement, and site integrity by responding to reports of abuse and objectionable content. Respond to user inquiries within agreed turnaround times and standards of quality. Enforce Company’s Terms of Use by carefully monitoring reports of abuse on the site. Identify trends and perform cause analysis. Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users in the Portuguese Language market. Identify inefficiencies in workflows and suggest the solution and analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
    • Team coordinatorFull Time

      CPL Dublin

      Jun 2017 - Sep 2019 -2 yrs, 3 months

      Ireland , Dublin

      • Job Details:Takeing care for all team and business matter and intgrate with improve the business.
    • Digital Marketing MangerFull Time

      Guzel

      Mar 2017 - Sep 2017 -6 months

      Egypt , Cairo

      • Job Details:Managing all digital platform and creating and managing company web site which working in Fashion, even more, to manage all marketing and managing all operation for marketing and sales in E-commerce platform as JUMIA & Souq.com, Draw digital marketing strategy & plan to increase sales funnel. Manage all digital campain made on all different digital platform.
    • Education

      • accounting in accounting,economic

        Ain Shams University (ASU)

        Jan 1995 - Jan 1999 - 4 yr

      • High School - Thanaweya Amma

        eltawfiqyia

        Jan 1995 

      Skills

      • Internet
      • Customer Service
      • Digital Marketing
      • airport & passenger
      • Social Media
      • google
      • Social Media
      • Google Ads
      • Social Media
      • Marketing
      View More

      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • Swedish

        Fluent

      Training & Certifications

      • Social Media Marketing Diploma

        Shaw Academy Dublin·2016
      • Advanced Social Media Marketing Diploma

        Shaw Academy Dublin·2016
      • Social Media Marketing Diploma

        Shaw Academy Ireland·2016
      • Advanced Social Media Marketing

        Shaw Academy Ireland·2016
      • Advanced Digital Marketing Diploma

        Shaw Academy Ireland·2016
      • Digital Marketing Diploma

        Shaw Academy Dublin·2016
      • Content and Blog Marketing Diploma

        Shaw Academy Dublin·2016
      • Content Marketing Diploma

        Shaw Academy Ireland·2016
      • Digital Marketing Diploma

        Shaw Academy Ireland·2016
      • PhotoShop

        Shaw Academy Dublin·2016
      • Photo Shop

        Shaw Academy Ireland·2016
      • Google Adwords

        Ireland·2016
      • Digital Marketing Diploma

        Shaw Academy Ireland·2016
      • Digital Marketing Diploma

        Google Dublin·2016
      • Digital Marketing Diploma

        Shaw Academy Ireland·2016
      • Digital Marketing Diploma GOOGLE

        GOOGLE IRELAND·2016
      • Google Adwords

        Google Dublin·2016
      • digital marketing

        ns egypt·2015
      • digital marketing and social media

        n.s egypt·2015
      • call center,office administraor

        sweden·2013
      • customer service

        obs sweden·2011
      • passenger service two

        Emirates aviation collage·2004
      • computer courses

        Emirates avaition collage·2004
      • passener service one

        Emirates avaition collage·2004
      • airport handling

        Egypt air·2003
      • aircraft handling

        Egypt air·2003
      • ramp supervison

        tiger avaition service·2003
      • passenger handling course

        tiger avaition service·2002
      • loading and balance

        Finnair·2001
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