
Nader Kamal Abass Hassan Metwally
ready for new challange
Dublin, IrelandWork Experience
Community Operations Analyst Arabic & LatinFull Time
CPL
Nov 2017 - Present -7 yrs, 8 months
Ireland , Dublin
- Job Details:Respond to and develop solutions for user issues, identify opportunities to improve the user experience, and apply qualitative and quantitative analysis techniques to provide insight into user behavior. Responsible for maintaining user safety, engagement, and site integrity by responding to reports of abuse and objectionable content. Respond to user inquiries within agreed turnaround times and standards of quality. Enforce Company’s Terms of Use by carefully monitoring reports of abuse on the site. Identify trends and perform cause analysis. Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users in the Portuguese Language market. Identify inefficiencies in workflows and suggest the solution and analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
Team coordinatorFull Time
CPL Dublin
Jun 2017 - Sep 2019 -2 yrs, 3 months
Ireland , Dublin
- Job Details:Takeing care for all team and business matter and intgrate with improve the business.
Digital Marketing MangerFull Time
- Job Details:Managing all digital platform and creating and managing company web site which working in Fashion, even more, to manage all marketing and managing all operation for marketing and sales in E-commerce platform as JUMIA & Souq.com, Draw digital marketing strategy & plan to increase sales funnel. Manage all digital campain made on all different digital platform.
Education
accounting in accounting,economic
Ain Shams University (ASU)Jan 1995 - Jan 1999 - 4 yr
High School - Thanaweya Amma
eltawfiqyiaJan 1995
Skills
- Internet
- Customer Service
- Digital Marketing
- airport & passenger
- Social Media
- google
- Social Media
- Google Ads
- Social Media
- Marketing
View More
Languages
Arabic
FluentEnglish
FluentSwedish
Fluent
Training & Certifications
Social Media Marketing Diploma
Shaw Academy Dublin·2016Advanced Social Media Marketing Diploma
Shaw Academy Dublin·2016Social Media Marketing Diploma
Shaw Academy Ireland·2016Advanced Social Media Marketing
Shaw Academy Ireland·2016Advanced Digital Marketing Diploma
Shaw Academy Ireland·2016Digital Marketing Diploma
Shaw Academy Dublin·2016Content and Blog Marketing Diploma
Shaw Academy Dublin·2016Content Marketing Diploma
Shaw Academy Ireland·2016Digital Marketing Diploma
Shaw Academy Ireland·2016PhotoShop
Shaw Academy Dublin·2016Photo Shop
Shaw Academy Ireland·2016Google Adwords
Ireland·2016Digital Marketing Diploma
Shaw Academy Ireland·2016Digital Marketing Diploma
Google Dublin·2016Digital Marketing Diploma
Shaw Academy Ireland·2016Digital Marketing Diploma GOOGLE
GOOGLE IRELAND·2016Google Adwords
Google Dublin·2016digital marketing
ns egypt·2015digital marketing and social media
n.s egypt·2015call center,office administraor
sweden·2013customer service
obs sweden·2011passenger service two
Emirates aviation collage·2004computer courses
Emirates avaition collage·2004passener service one
Emirates avaition collage·2004airport handling
Egypt air·2003aircraft handling
Egypt air·2003ramp supervison
tiger avaition service·2003passenger handling course
tiger avaition service·2002loading and balance
Finnair·2001