NZ
Nader Girgis Zakhari
Fresh graduate looking for a career
Dubai, United Arab EmiratesWork Experience
AppleCare AdvisorFull Time
Teleperformance
Nov 2016 - Jan 2019 -2 yrs, 2 months
United Arab Emirates , Dubai
- Job Details:Handled customer’s inquiries and complaints Educated them about Apple Products and services Helped in maintaining customer satisfaction by 85% out of 90% for the past 3 months of hiring Solved technical issues that customer’s were facing with the knowledge I had Helped mentor and educate new comers to educate them about the job and challenges that they might face
Customer Service RepresentativeFull Time
Centro Global Solutions
Nov 2013 - Nov 2014 -1 yr
Egypt , Cairo
- Job Details:Helped in assisting patients with ordering durable medical equipment for arthritis and lower back pain through verifying their eligibility according to the type of Health Insurance they have Contacted nurses and doctors to update them about the products ordered by their patients Contacted customers back to update them about the status of their order Prepared presentations for my team about motivation at work and presented it to them
Education
BA in Business Administration
Helwan UniversityJan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
El Shahed Atef High SchoolJan 2009
Languages
English
FluentArabic
Fluent
Training & Certifications
Stairs Program
Centro Global Solutions·2014