NZ

Nader Girgis Zakhari

Fresh graduate looking for a career

Dubai, United Arab Emirates

Work Experience

  • AppleCare AdvisorFull Time

    Teleperformance

    Nov 2016 - Jan 2019 -2 yrs, 2 months

    United Arab Emirates , Dubai

    • Job Details:Handled customer’s inquiries and complaints Educated them about Apple Products and services Helped in maintaining customer satisfaction by 85% out of 90% for the past 3 months of hiring Solved technical issues that customer’s were facing with the knowledge I had Helped mentor and educate new comers to educate them about the job and challenges that they might face
  • Customer Service RepresentativeFull Time

    Centro Global Solutions

    Nov 2013 - Nov 2014 -1 yr

    Egypt , Cairo

    • Job Details:Helped in assisting patients with ordering durable medical equipment for arthritis and lower back pain through verifying their eligibility according to the type of Health Insurance they have Contacted nurses and doctors to update them about the products ordered by their patients Contacted customers back to update them about the status of their order Prepared presentations for my team about motivation at work and presented it to them
  • Education

    • BA in Business Administration

      Helwan University

      Jan 2009 - Jan 2013 - 4 yr

    • High School - Thanaweya Amma

      El Shahed Atef High School

      Jan 2009 

    Skills

    • Internet
    • Computer Skills
    • Microsoft Office
    • Telesales
    • Customer Service

    Languages

    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • Stairs Program

      Centro Global Solutions·2014
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