Nada Ibrahim

Technical Training Specialist at Mansour Group

6th of October, Giza, Egypt

Sep 2021 - Present -3 yrs, 9 months

Egypt , Giza

Job Details:Duties & responsibilities: • Coordinate and communicate training invitations • Conduct training analysis for planned/done training sessions & CPR (Certificate Progress Rate) • Update brands’ LMS (Learning Management System) courses • Monitor & update learning paths • Conduct analysis for the CSI and pre/post training evaluation to assess the effectiveness of the delivered training • Create flow charts (organization, process…) • Create SAP requests for the needed training materials

Jun 2020 - Aug 2021 -1 yr, 2 months

Egypt , Giza

Job Details:Duties & responsibilities: • Create flow charts (organization, process…) • Schedule appointments, coordinate meetings and maintain calendars • Prepare communications, such as memos, emails, invoices, and other correspondence • Create & maintain filing systems, both electronic & physical • Answer phones & greet visitors

L2 Global SupportFull Time
Sep 2019 - Apr 2020 -7 months
Egypt , Giza
- Job Details:Duties & responsibilities: • Providing support for care departments globally • Communicating with external teams (Marketing, Engineering, Communications, Operations, Fraud, Finance, Payments, Training, Quality, and Experience …) • Handling duty tasks • Updating the training team • Detecting technical errors • Reporting outage situations • Testing & suggesting app interface enhancement • Tracking users’ fraudulent behavior • Handling on-spot escalations & Customer Protection Agency escalations • Resolving requests & debriefs via different channels & platforms • Running huddle-meetings & Alex site weekly meetings • Documenting minutes/summaries of meetings • Flagging peers’ individual attributes & providing feedback to team-leaders
Corporate & VIP Care RepresentativeFull Time
Nov 2017 - Aug 2018 -9 months
Egypt , Cairo
- Job Details:Handling and helping customers, training new agents, and assisting the team leader.

English club

Jul 2016 - Apr 2017 -9 months

Egypt , Giza

BA in Languages and Translation
October 6 University (O6U)
Jan 2014 - Jan 2018 - 4 yr