Nada hany Hany

Branch Manager | Team Leader at Trust, Spice, and Outfit Brands

Trust, Spice, and Outfit Brands

Job Details:- Led daily operations, managing teams for Trust, Spice, and Outfit brands. - Managed a team of 6+ members, coordinating projects to meet performance goals. - Controlled stock levels, ordered supplies, and minimized waste. - Ensured excellent customer experience and resolved issues efficiently. - Defined branch targets, aligned with company strategy. - Utilized Odoo and Shopify systems for efficient operations. - Created KPI targets, improving team performance. - Trained and led a team of 7 moderators to enhance workflow efficiency. - Coordinated inventory, shipping, and customer service. - Used Excel sheets to communicate with brand owners and track performance. - Tracked shipments via shipping company websites for timely delivery updates. - Managed direct messages on all social media platforms (Instagram, Business Suite, TikTok), answering customer inquiries, providing information, and offering support.

Job Details:- Managed online content, engaged users, and resolved issues. - Handled inventory coordination, shipping, and customer service. - Used Odoo and Shopify for efficient online operations. - Communicated with brand owners via Excel sheets for updates and reporting. - Led a team of 7 moderators to improve efficiency and workflow. - Tracked shipments via shipping company websites to ensure timely deliveries. - Managed customer inquiries and direct messages on social media platforms, ensuring high engagement and customer satisfaction.