Basic Info

Nada elsawaf

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

French teacher at L'école des fans

Experience Details

French teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

French teacher for the junior class aged from 2-3 years.
Created a dancing class for the whole classes of the nursery (zumba and making moves with kids).


Company Details

L'école des fans

Cairo, Egypt

1-10 employees

Education

N/A

Nov 2015 to Nov 2016 (1 year)
Customer support at Sony Repair center at sykes entreprises Inc

Experience Details

Customer support

Customer Service/Support

Experienced (Non-Manager)

Sony repair center representative handling customers inquiries via phone & emails .
Handling new tasks required from the account manager directly.
Assist new hires and colleagues.


Company Details

Sony Repair center at sykes entreprises Inc (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Aug 2014 to Nov 2015 (1 year 3 months)
French assistant teacher at The Baby Academy

Experience Details

French assistant teacher

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

The Baby Academy

Cairo, Egypt

11-50 employees

Education

N/A

Jan 2013 to Sep 2013 (8 months)
Customer service representative at Expedia for TD at teleperformance

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

I took Sabre training to modify and cancel flight tickets


Company Details

Expedia for TD at teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Sep 2011 to Aug 2012 (11 months)
Customer service representative at Expedia.Fr at stream global services

Experience Details

Customer service representative

Customer Service/Support

Entry Level

Sales representative.
Helping customers to create their travel and try to close the sale by reserving flight tickets, hotels rooms, airport transfers and excursions via Expedia.fr site


Company Details

Expedia.Fr at stream global services (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2010 to Aug 2011 (1 year 5 months)
Assistant teacher (intern) at Club asterix

Experience Details

Assistant teacher (intern)

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Club asterix

Egypt

1-10 employees

Education

N/A

Jan 2010 to Feb 2010 (1 month)

Achievements


Taking the responsability of the summer club class.
Taking care of zumba classes.
Planning the monthly schedule and activities


Supporting and assisting new hires.
Resolving account's complaints directly with clients via mails.
Taking the responsability as a team manager while she isn't available.



Education

Bachelor's Degree in education french

Education Details

Bachelor's Degree

education french

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

notre dame des apotres

Egypt

2005

A / Excellent / 85 -100%

N/A

notre dame des apotres
2005

Certifications

D.E.L.F
May 2005

Certificate details

D.E.L.F

May 2005

N/A

N/A

N/A

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicAssistant TeacherConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer SupportD.E.L.FEducationEducation FrenchEnglishExpedia For TD At TeleperformanceExpedia.Fr At Stream Global ServicesFacebookFlexibleFrenchFrench Assistant TeacherFrench TeacherGoogleHard WorkerInternet ResearchMicrosoft WordOrganizerPlannerSony Repair Center At Sykes Entreprises IncSupportTeacherTeam PlayerTwitter

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Intermediate

: Advanced

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

facebook

facebook

: Expert

: Extreme - I love it!

:

3-5 years

google

google

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

twitter

twitter

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service representative

customer service representative

: Expert

: Extreme - I love it!

:

1-3 years

teacher

teacher

: Advanced

: High

:

1-3 years

Key Skills

Planner, Hard worker, Organizer, Flexible / Adaptive, Team Player

Online Presence

Nada tarek elsawafnada.elsawaf@facebook.com

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