Basic Info

Nada El Kalioby

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

GM Content Writer at Jumia Egypt

Experience Details

GM Content Writer

Writing/Editorial, Education/Teaching, Marketing/PR/Advertising

Experienced (Non-Manager)

A Content Writer with the ability to provide relevant content for the website using the optimization methods for following the website's specific targeted audiences, requirements and levels of the content.

•Content Editor: to enhance the quality of the products' content to reach the highest standards for the readers.
•Quality Check: by reviewing the quality of all factors involved in Content Creation process.
•Trainer: which involves training the suppliers on how to follow the guidelines and use the website's system in creating their own products.
•Translator: Following the Website's guidelines for translating the products' content according to their importance following the marketing team’s Commercial Plan.
•Provide assistance to the social media team whenever needed


Company Details

Jumia Egypt (multinational)

Cairo, Egypt

501-1000 employees

Online Media , Consumer Services , Internet/E-commerce

www.jumia.com.eg

Aug 2015 to present (1 year 4 months)
Customer Service Representative at Jumia Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

•Answer customers inquires over the phone, chat & e-mail.
•Coordinate between suppliers & other departments to source products.
•Assist customers to create orders at Jumia website.
•Coordinate with the financial department to handle issuing invoices & refunds requests.
•Assist the logistics department in the delivery process to make sure that the customer will receive the orders in time.
•Handling customers complains & organize with the relevant departments in order to maintain customer satisfaction.


Company Details

Jumia Egypt (multinational)

Cairo, Egypt

501-1000 employees

Internet/E-commerce, Consumer Services , Online Media

www.jumia.com.eg

Apr 2015 to Aug 2015 (4 months)
Registration Intern (intern) at The United Nations High Commissioner for Refugees

Experience Details

Registration Intern (intern)

Administration

Entry Level

•Verify and review Applications.
•Segregate between legal and illegal entry of the asylum seekers.
•Perform Filing duties.
•Help in crowd control.
•Communicate with the asylum seekers through the helpline


Company Details

The United Nations High Commissioner for Refugees (multinational)

Cairo, Egypt

N/A

Environmental Services

WWW.UNHCR.ORG

Aug 2014 to Feb 2015 (6 months)
Assistant English teacher at Baby Academy

Experience Details

Assistant English teacher

Education/Teaching, Training/Instructor

Entry Level

Working as an assistant teacher for the senior class . Teaching the curriculum and preparing projects and activities to improve the children’s skills.


Company Details

Baby Academy

sheikh zayed, Egypt

501-1000 employees

Education

N/A

Mar 2014 to Jun 2014 (3 months)
Translator (volunteer) at The Egyptian organisation for human rights

Experience Details

Translator (volunteer)

Writing/Editorial

Student

N/A


Company Details

The Egyptian organisation for human rights

Cairo, Egypt

N/A

Non-Profit Organizations

www.eohr.org

Jan 2012 to Feb 2012 (1 month)

Education

Bachelor's Degree in political science

Education Details

Bachelor's Degree

political science , economics, management

Faculty of Economics and Political Science, Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Economics and Political Science, Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gezira Language School

Egypt

2009

A / Excellent / 85 -100%

N/A

Gezira Language School
2009

Training and Courses

Training/Course Details

Soft skills workshop

Jan 2010

Cairo university

communication , presentation , and time management skills.

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

AdaptiveAdministrationArabicAssistant English TeacherBusiness-orientedCommunicating With PeopleCommunicatorConsumer ServicesCustomer ServiceCustomer Service RepresentativeE-commerceEconomicsEditorialEducationEnglishEnvironmental ServicesFlexibleFrenchGM Content WriterHelping OthersInteractiveInternetJumia EgyptManagementMarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNon-Profit OrganizationsOnline MediaPolitical SciencePsychologyRegistration InternSoft Skills WorkshopSupportTeam PlayerThe United Nations High Commissioner For RefugeesTranslatorWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Communicator, Flexible / Adaptive, Interactive, Team Player

Online Presence

https://eg.linkedin.com/in/nada-el-kalioby-67a6a38a

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