Nada Abd El Rehim El Kalioby

Jumia

• GM Content WriterFull Time

  Aug 2015 - Present -9 yrs, 10 months

  Egypt , Cairo

  • Job Details:A Content Writer with the ability to provide relevant content for the website using the optimization methods for following the website's specific targeted audiences, requirements and levels of the content. •Content Editor: to enhance the quality of the products' content to reach the highest standards for the readers. •Quality Check: by reviewing the quality of all factors involved in Content Creation process. •Trainer: which involves training the suppliers on how to follow the guidelines and use the website's system in creating their own products. •Translator: Following the Website's guidelines for translating the products' content according to their importance following the marketing team’s Commercial Plan. •Provide assistance to the social media team whenever needed
• Customer Service RepresentativeFull Time

  Apr 2015 - Aug 2015 -4 months

  Egypt , Cairo

  • Job Details:•Answer customers inquires over the phone, chat & e-mail. •Coordinate between suppliers & other departments to source products. •Assist customers to create orders at Jumia website. •Coordinate with the financial department to handle issuing invoices & refunds requests. •Assist the logistics department in the delivery process to make sure that the customer will receive the orders in time. •Handling customers complains & organize with the relevant departments in order to maintain customer satisfaction.