Nada Mohamed Amir

the more you work the higher you get

Giza, Giza, Egypt

Commercial communication Sr. SpecialistFull Time
Jun 2022 - Present -3 yrs
- Job Details:Accountable for the end to end Customer Care Experience for any proposition ensuring its alignment and integrity with the strategic directions of the department. -Accountable for frontline teams Knowledge, training, and CC & Retails knowledge data base. -Design & manage the end to end support modules, SLAs & escalation matrix. -Accountable for ensuring that all above the line & below the line communication messages and campaigns are clear, including self-care channels.
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Customer care senior specialistFull Time
Nov 2014 - Oct 2016 -1 yr, 11 months
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TraineeInternship

Aug 2013 - Sep 2013 -1 month

Egypt

Jul 2013 - Aug 2013 -1 month

Egypt , Cairo

Job Details:I was a trainee at customer service department my role was to open new accounts for customers, cheek their existing accounts, update information and data entry on copmuter