NT
Nada Tawfeek
Merchandising and Operation Manager at Swiss Cotton Garments Company - Arafa Holding - Free Zone
Cairo, EgyptWork Experience
Merchandising and Operation Manager
Swiss Cotton Garments Company - Arafa Holding - Free Zone
Jan 2021 - Present -4 yrs, 6 months
Egypt
- Job Details:Develop and present the annual sales budget to top management for strategic planning and approval. Build and maintain strong customer relationships through effective communication, accurate needs assessment, and a commitment to satisfaction. Prepare the monthly sales and shipping execution plan, aligning targets with business objectives, and tracking performance against KPIs. Generate and scrutinize regular reports highlighting sales trends, order progress, and production metrics to bolster data-driven decisions and increase efficiency. Managed cash flow activities, balancing supplier payments with customer collections, to ensure financial stability. Direct a team of merchandisers and coordinators, providing leadership, performance monitoring, training, and day-to-day operational support. Oversee the complete order management lifecycle, from receipt and processing, to production coordination, and shipment. Act as the key liaison between customers, production, sourcing, and logistics teams to ensure timely delivery and consistent quality. Maintain proactive follow-up on orders, resolve delays, and provide customers with continuous updates. Design and implement marketing strategies aligned with the company’s mission and commercial goals. Supervise the costing and pricing of new orders to ensure profitability and market competitiveness. Collaborate closely with production and planning teams to assess manufacturing capacity, and establish realistic lead times. Identify and evaluate new suppliers, negotiate contracts and pricing, and oversee vendor performance to ensure timely material delivery and issue resolution. Manage sample plans and approvals to meet customer expectations and seasonal calendars.
Industrial Modernization Center
Dec 2016 - Apr 2018 -1 yr, 4 months
Egypt
- Job Details:Assess industrial factories and develop tailored business plans to identify development needs, improvement areas, and operational weaknesses. Lead project planning and documentation, including proposals, requisitions, and contract preparations. Monitor implementation with consultants and service providers to ensure efficient delivery. Evaluate the impact of provided services, including measurable cost savings, and performance improvements. Coordinate with stakeholders, and prepare progress reports for internal and external follow-up.
Senior Merchandising and Compliance Manager
Apr 2013 - Dec 2020 -7 yrs, 8 months
Egypt
- Job Details:Manage the full-cycle merchandising operations for U.S. and European clients, including cost negotiations, raw material sourcing, sample development, production tracking, and timely shipment coordination. Build and maintain good relationships with customers and vendors, ensuring clear communication, on-time approvals, and alignment with client expectations. Lead costing and pricing processes for new orders and developments, ensuring competitiveness and profitability across product categories. Coordinate internally with planning, purchasing, logistics, and QA teams to execute production plans in line with time & action calendars. Oversee pre-production and production samples, approvals, and WIP stages to meet shipment deadlines and quality standards. Act as the internal lead for compliance, social and security audits, and certifications, ensuring full adherence to buyer codes, legal standards, and ethical sourcing principles. Manage all audit preparations and follow-ups, develop corrective action plans, and facilitate compliance training for staff. Handle audit budgets, certificate renewals, and liaise with third-party agencies to maintain valid accreditations and continuous compliance readiness.
Saudi Arabian Airlines
Sep 2003 - Oct 2012 -9 yrs, 1 month
Saudi Arabia
- Job Details:Ensure onboard safety through pre-flight checks, emergency briefings, and direct passenger support, in compliance with international aviation standards. Deliver high-quality in-flight service, including food and beverage provision, seat coordination, and assistance for passengers with special needs. Respond effectively to emergencies by administering first aid, managing safety equipment, and completing post-flight incident reports.
Education
Master's Degree
Arabic Academy for Sciences and Technology and Maritime TransportsDiploma in Advanced Supply Chain and Logistics
Arabic Academy for Sciences and Technology and Maritime TransportsBachelor's Degree in Accounting and Finance
Cairo University (CU)