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Nada Mohamed Nabil

Supervisor on Etisalat UAE Small and medium Business Service Project

Maadi, Cairo, Egypt

Work Experience

  • Supervisor on Etisalat UAE Small and medium Business Service ProjectFull Time

    Raya Contact Center

    Apr 2017 - May 2019 -2 yrs, 1 month

    • Job Details:Daily Communication with UAE Client by Emails and conference.  Manage and control Team members For achieving all agreed project Targets  responsible for managing a group of people and spend time delegating tasks, negotiating workloads, assessing performance and reporting on developments  File owner of Efficiencies File, report to the client and Top management our achievements with milestone every month.  Coaching and monitoring all Team Members daily to make sure that quality of service meeting standard.  Daily communication with Our Business Customer to make sure about our customer Satisfaction.
  • Team Leader on Etisalat UAE Mobile Services Project.Full Time

    Raya Contact Center

    Apr 2016 - Apr 2017 -1 yr

    • Technical Support on Home Services Account UAEFull Time

      Raya Contact Center

      Nov 2014 - Apr 2016 -1 yr, 5 months

      Egypt

      • Data and Business Solutions Technical SupportFull Time

        Vodafone Egypt

        Feb 2012 - Nov 2014 -2 yrs, 9 months

        • Job Details:My scope was to act as first line of support to all VF Egypt internet users, Follow up with 2nd line to make sure that all escalated problems are solved in the appropriate time, take ownership of escalated service requests through problem resolution, handle escalation calls to an outcome of maximum satisfaction
      • Education

        • Faculty of Engineering in communication

          Fayoum University

          Jan 2006 - Jan 2011 - 5 yr

        Skills

        • Communication
        • ownership
        • Leadership
        • managerial skills
        • CCNA
        • NETWOTK
        • MCITP

        Languages

        • English

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