
Nada Mohamed Nabil
Supervisor on Etisalat UAE Small and medium Business Service Project
Maadi, Cairo, EgyptWork Experience
Supervisor on Etisalat UAE Small and medium Business Service ProjectFull Time
Raya Contact Center
Apr 2017 - May 2019 -2 yrs, 1 month
- Job Details:Daily Communication with UAE Client by Emails and conference. Manage and control Team members For achieving all agreed project Targets responsible for managing a group of people and spend time delegating tasks, negotiating workloads, assessing performance and reporting on developments File owner of Efficiencies File, report to the client and Top management our achievements with milestone every month. Coaching and monitoring all Team Members daily to make sure that quality of service meeting standard. Daily communication with Our Business Customer to make sure about our customer Satisfaction.
Team Leader on Etisalat UAE Mobile Services Project.Full Time
Raya Contact Center
Apr 2016 - Apr 2017 -1 yr
Technical Support on Home Services Account UAEFull Time
Raya Contact Center
Nov 2014 - Apr 2016 -1 yr, 5 months
Egypt
Data and Business Solutions Technical SupportFull Time
Vodafone Egypt
Feb 2012 - Nov 2014 -2 yrs, 9 months
- Job Details:My scope was to act as first line of support to all VF Egypt internet users, Follow up with 2nd line to make sure that all escalated problems are solved in the appropriate time, take ownership of escalated service requests through problem resolution, handle escalation calls to an outcome of maximum satisfaction
Education
Faculty of Engineering in communication
Fayoum UniversityJan 2006 - Jan 2011 - 5 yr
Languages
English
Advanced