Nada Medhat

Client Service Representative

• Job Details:Collaborated with team members to enhance overall performance, sharing best practices and constructive feedback. Exceeded performance metrics consistently while maintaining a high level of professionalism during each interaction. Assisted in training new hires, providing mentorship and guidance for successful integration into the team. Improved customer satisfaction by resolving complex issues and providing thorough solutions. Experience working as an SME and across various departments within the same account, including call handling, chat support, and social media management, where used Excel specifically for data tracking and reporting related to social media.