Nada Kamshishy

Senior Customer Service RepresentativeFull Time

• Job Details:With over 10 Years’ experience in CRM field, I inspire and engage my teams to deliver best customer experience, as I have the ability to work with them towards a common vision. Also to direct individual accomplishments towards the organization objectives. I gained excellent knowledge in CRM and CS especially in telecom industry. Full awareness of NPS & TNPS, the leading measure of customer satisfaction worldwide. High skills of leadership, motivation and managing cost with high standers of management. Using COPC standers to maximize quality of services and client satisfaction with Cost optimization. Managing different businesses issues and take the calculated risks to enhance the operation's performance. Defining the problems and making the proper analysis to improve the areas of weakness and making assessment and tracking.