Nada Ahmed kamel

Operation Coordinator at American Council Egypt

Sidi Bishr, Alexandria, Egypt

Operation CoordinatorFull Time
Jul 2024 - Present -11 months
Egypt , Alexandria
- Job Details:Managed daily operations, scheduling, and resource allocation to ensure efficiency. Coordinated between teams to streamline processes, resolve challenges, and enhance productivity. Monitored performance metrics, maintained compliance, and supported cost-effective decision-making
Customer Service Team LeadFull Time
Jun 2022 - Jun 2024 -2 yrs
Egypt , Alexandria
- Job Details:Led and mentored the customer service team, conducting training and coaching to boost performance. Fostered a positive work environment, handled escalations, and monitored customer feedback to improve service quality.
Customer Support RepresentativeFull Time
Jul 2021 - May 2022 -10 months
Egypt , Alexandria

American Language & Computer Institute

Oct 2019 - May 2021 -1 yr, 7 months

Egypt , Alexandria

Job Details:Organized training sessions and workshops for aspiring flight attendants, assisting in developing instructional materials. Supported telesales by handling customer inquiries, promoting services, and scheduling appointments. Engaged customers through social media and phone communication.

Bachelor's Degree in e.g Faculty of education
Alexandria University (ALEXU)
Jan 2019