nada adel hassan

Teleperformance - Egypt

• Subject Matter Expert ManagementFull Time

  Dec 2023 - Present -1 yr, 7 months

  • Job Details:Guide and support new hires through training, briefings, and one-on-one coaching sessions. - Monitor performance metrics and provide feedback to agents to improve call quality and customer satisfaction. - Assist with resolving escalated customer cases and technical inquiries. - Liaise with leadership to ensure accurate knowledge base updates and process improvements
• Customer Support AdvisorFull Time

  Jun 2022 - Dec 2023 -1 yr, 6 months

  • Job Details:Handled English-speaking customer inquiries, billing issues, and service troubleshooting. - Delivered professional and empathetic support to ensure high customer satisfaction scores. - Navigated multiple systems to resolve issues promptly and accurately

Xceed

• Customer Support RepresentativeFull Time

  Jan 2022 - Jun 2022 -5 months

  Egypt , Cairo

  • Job Details:Provided customer service in Arabic, assisting with inquiries and problem resolution. - Developed strong communication and multitasking abilities through handling high call volumes
• Customer Support AdvisorFull Time

  Jan 2022 - Jun 2022 -5 months

  • Job Details:Provided customer service in Arabic, assisting with inquiries and problem resolution. - Developed strong communication and multitasking abilities through handling high call volumes