NA
Nada Alaa
Customer Support Representative at EAAC Group for Training & Consultancy
Alexandria, EgyptWork Experience
Customer Support Representative
EAAC Group for Training & Consultancy
Nov 2022 - Present -2 yrs, 7 months
Egypt
- Job Details:Conducting direct, face-to-face interviews, interviews over the phone with clients. Identify the level of customer knowledge of services and products provided by the company. Provide all information needed by the client. Maintaining a positive approach in dealing with customers and showing the extent of professionalism in dealing with and resolving their problems. Submit customer satisfaction survey reports.
Harvest British College
Nov 2021 - Oct 2022 -11 months
Egypt
- Job Details:Promoting and marketing the company's products and services and convincing customers of them. Receiving various customer inquiries and complaints and responding to them as soon as possible. Monitor lecture performance. Data entry level.
Education
Bachelor's Degree in Anthropology
Alexandria University (ALEXU)Jan 2017 - Jan 2021 - 4 yr
Skills
- Problem Solving
- Critical Thinking
- Customer Service
- Ability to learn new things
- Excellent organizational skills
- Excellent communication skills
- Efficiency in following protocols
- Influencing and persuasion skills
- Microsoft Office (Word, Excel, PowerPoint)
- work under stress
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Languages
Arabic
FluentEnglish
Intermediate